Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects.
Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 4.7 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.
We are looking for a Dynatrace Consultant with ability to ensure successful adoption of Dynatrace technologies throughout the software application lifecycle to provide real-time analytics which help our customers proactively avoid performance issues and to rapidly diagnose and resolve problems should they occur. The qualified candidate will be responsible for all aspects of Dynatrace deployment, ensuring high quality delivery with the aim of helping customers to maximize the value out of their Dynatrace deployment, enabling them to deliver high performing applications with first rate customer experience.
Job Responsibilities:
- Expand existing Dynatrace Gen3 deployment to incorporate use cases, such as Teams Observabilty integration, Job Service observability, Self-Service Observability Onboarding Portal, Agentic Workflows Deployment (Dynatrace Intelligence), and NetFlow Observability Integration.
- Act as a Dynatrace subject matter expert, combining product expertise with practical consulting experience
- Partner with customers to understand business and technical objectives and translate them into effective Dynatrace implementations
- Deploy, configure, administer, and maintain Dynatrace environments, including OneAgent, ActiveGates, extensions, and integrations
- Support customer adoption of Dynatrace Gen3 AI capabilities, including AI-driven insights, causation analysis, and automation use cases
- Help customers leverage AI-powered analytics to reduce noise, accelerate root cause analysis, and improve operational efficiency
- Assist in aligning Gen3 AI features with customer workflows such as alerting, remediation, reporting, and decision support
- Educate customers on emerging AI-driven observability capabilities as part of their Dynatrace roadmap
- Onboard applications and services into Dynatrace and ensure effective monitoring of critical business systems
- Design and manage management zones, network zones, dashboards, alerts, reports, and SLAs
Analyze performance, logs, traces, and metrics to troubleshoot and optimize applications, architectures, and operational practices
- Support Grail adoption, including log management onboarding and migration to Dynatrace-native analytics
- Collaborate closely with application, infrastructure, and platform teams to drive adoption throughout the application lifecycle
- Mentor and train customers on Dynatrace best practices and operational maturity
Required Skills:
- 2+ years of hands-on experience as a Dynatrace engineer or consultant
- Dynatrace Associate certification (or equivalent experience), with the ability to quickly attain Professional level
- Proven experience deploying, managing, and supporting Dynatrace environments
- Strong understanding of Dynatrace architecture, best practices, and core capabilities
- Hands-on expertise with OneAgent and ActiveGate deployment, troubleshooting, and extensions
- Experience creating and managing management zones, dashboards, alerts, and reports
- Experience analyzing performance data across applications, systems, and networks
- Grail and Dynatrace log management experience or foundational knowledge
- Strong consultative skills with the ability to engage both technical and non-technical stakeholders
Desired
- Qualifications:Exposure to Dynatrace Gen3 AI features and AI-driven observability concepts
- Experience with Dynatrace synthetics (including clickpaths) and JMX extensions
- Integration experience with ITSM platforms such as ServiceNow
- CI/CD and automation integration experience (e.g., Keptn or similar tooling)
- Operational experience in one or more areas: Linux/Unix, Windows/AD, networking, virtualization, or storage
- Experience with virtualization and cloud platforms (VMware, AWS, Azure, Kubernetes, OpenShift, Cloud Foundry, etc.)
- Understanding of microservices, containers, and modern application architectures
- Familiarity with relational and NoSQL databases
- Development or scripting experience in Java, .NET, Node.js, or Python
Travel:
Windward Consulting strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.
Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.
