Dutch Speaking Support Centre Analyst

Patrique Mercier Recruitment ES is excited to invite applications for the position of Dutch Speaking Support Centre Analyst! If you are enthusiastic about customer service and are fluent in Dutch, we want you to join our dedicated team. In this role, you will be responsible for providing exceptional assistance to our Dutch-speaking clients, addressing their inquiries, and offering effective solutions to enhance their experience with our products and services.

Your contributions will be essential in building strong customer relationships and ensuring their satisfaction. This is a fantastic opportunity to utilize your language skills and customer service expertise in a supportive and friendly environment!

Key Responsibilities

• Assist Dutch-speaking customers through various channels, including phone, email, and chat.
• Identify and troubleshoot technical issues, providing prompt and effective resolutions.
• Educate customers about our products and services, ensuring they understand how to maximize their benefits.
• Accurately document all customer interactions to maintain quality assurance records.
• Collaborate with team members to enhance service delivery and address recurring customer challenges.
• Participate in ongoing training to keep abreast of product changes and industry innovations.

Requirements

• Fluency in Dutch (both written and spoken) is required. Please clearly specify your nationality and native language in your C.V. and/or Cover Letter.
• Strong communication skills along with a commitment to customer service excellence.
• Previous experience in customer support or a related field is preferable but not mandatory.
• Technical aptitude with the ability to solve problems efficiently and effectively.
• A team-oriented attitude coupled with a positive approach to collaboration.
• A willingness to learn, adapt, and embrace new challenges in a dynamic work environment.
• A genuine passion for creating a welcoming and helpful experience for our customers!

Benefits

• ·         Private Health Insurance
• ·         Training & Development
• ·         2 Extra Salaries Per Year Fully Paid Training
• ·         Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
• ·         Free Greek Lessons, discounts and other perks