Dutch Speaking E-commerce Support Specialist

Patrique Mercier Recruitment ES is excited to present an incredible opportunity for a Dutch Speaking E-commerce Support Specialist to join our dynamic team! In this remote position, you will be able to work from your home while providing exceptional support to our Dutch-speaking customers. If you're passionate about customer service and e-commerce, this could be the perfect role for you!

As a Dutch Speaking E-commerce Support Specialist, you will be the go-to contact for our customers, assisting them with inquiries, resolving issues, and ensuring a smooth online shopping experience. Your ability to communicate effectively and provide solutions will significantly enhance our customers' satisfaction and engagement with our e-commerce platform.

Your Responsibilities

• Provide outstanding e-commerce support to Dutch-speaking customers through email, chat, and phone communications.
• Troubleshoot and effectively resolve customer issues related to orders, payments, and product information.
• Guide customers through the online shopping process, assisting them as needed.
• Document customer interactions and feedback to continually improve our services.
• Collaborate with team members to enhance operational processes and share best practices for customer service.
• Participate in ongoing training to stay informed about product offerings and industry developments.

Requirements

• Fluency in Dutch (both spoken and written) is essential. Your nationality and native language should be clearly stated in your C.V. and/or Cover Letter.
• Strong customer service skills and a focus on resolving issues effectively.
• Experience in e-commerce support or a related customer service role is preferred but not required.
• Technical proficiency to navigate online platforms and troubleshoot basic issues.
• Self-motivated individual who can work independently in a remote setting.
• Excellent organizational skills and meticulous attention to detail.
• A positive attitude and a genuine eagerness to help customers achieve a satisfying experience.

Benefits

• ·         Private Health Insurance
• ·         Training & Development
• ·         2 Extra Salaries Per Year
• ·         Fully Paid Relocation Package ( flight, transfer and 2 weeks in hotel )
• ·         Free Greek Lessons, discounts and other perks