Dutch-Speaking Customer Service Agent (Remote – Philippines Only)

Full-time / 40 hours a week

Tell us why this role speaks to you.

Newstel is hiring!

We’re on the lookout for a professional, empathetic Customer Service Agent fluent in Dutch and English to join our growing multilingual team supporting a high-profile global client. This is a remote-first role, but you need to be based in Philippines but this will be a Remote/WFH setup.

You must have the following: 

• Own PC/Laptop (Minimum of Core i3 Latest Gen and 8GB RAM)
• Stable Internet and back up connection

If you enjoy solving problems, working with people, and want to be part of a team that truly cares, this might be your next move.

 What You’ll Be Doing:

• Helping customers across phone, email, live chat, and social media

• Resolving queries with speed, care, and consistency

• Supporting back-office operations (order updates, supplier coordination, admin)

• Collaborating with team members via Slack and shared platforms

• Contributing to quality, compliance, and performance goals

 What We’re Looking For:

• Fluency in Dutch and English, both spoken and written

• A clear communicator with a calm, customer-first mindset

• Tech-confident and ready to learn. Zendesk experience is a plus

• Based in the Philippines

• Previous experience in customer service or contact centres preferred

• Shifts will fall between UK Business hours (mid shift)

Why Newstel?

We’re not your typical outsourcing company. We blend global scale with a local touch and deliver service that feels in-house, not outsourced. Our PH team plays a key role in our multilingual excellence. We are guided by strong values, supportive leadership, and a people-first culture.

 You’ll need your own device, but we’ll provide everything else to get you set up for success.