Dutch Speaking Customer Care Support Expert for E-commerce - Remote in Greece

Patrique Mercier Recruitment PT is excited to offer the position of Dutch Speaking Customer Care Support Expert for a leading e-commerce platform, available for remote work in Greece. This role is perfect for dedicated individuals who thrive in a fast-paced online retail environment and are keen on providing outstanding customer support. As a Customer Care Support Expert, you will be responsible for assisting Dutch-speaking customers with their inquiries, ensuring a smooth shopping experience, and enhancing customer satisfaction.

Responsibilities

• Provide exceptional customer support to Dutch-speaking clients through multiple communication channels including email, chat, and phone.
• Assist customers with product inquiries, order management, returns, and troubleshooting issues.
• Handle customer complaints with professionalism and empathy, ensuring timely resolution.
• Document all customer interactions and feedback for quality improvement and knowledge sharing.
• Collaborate with cross-functional teams to resolve complex issues and improve service processes.
• Stay updated on the latest product offerings, features, and trends in order to provide accurate assistance.
• Work diligently to build rapport with customers and contribute to positive brand perception.

Requirements

• Fluency in Dutch (spoken and written) and strong English communication skills.
• Previous experience in customer support or a similar role within the e-commerce industry is a plus.
• Excellent problem-solving skills and the ability to work efficiently in a remote setting.
• Strong interpersonal skills with a focus on delivering high-quality customer service.
• Detail-oriented with strong organizational skills to manage customer inquiries effectively.
• A tech-savvy mindset and experience with customer support software is beneficial.
• Ability to work flexible hours to accommodate customer needs and support requirements.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors