Cross Border Talents is hiring a

Dutch Customer Support Agent - Braga

Braga, Portugal
Full-Time

Are you passionate about costumer support ? Would you like to join one of the top BPO companies in Braga? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.


Your Role as a Customer Support Agent:

  • Answer to inbound calls and customer inquiries;
  • Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
  • To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
  • To troubleshoot through the use of open questions, support documents and system training.
  • To be able to offer recommendations to common problems or frequently asked questions

Requirements

  • Fluency in Dutch (C2 Level or Native);
  • Good knowledge of English (B2 level);
  • Typing Speed: 25 words per minute;
  • Availability to work in rotating shifts;
  • Good computer skills;
  • Any kind of previous experience or contact with clients;
  • Excellent communication skills;
  • Good listening and empathy skills;
  • Good time management skills;
  • Team spirit and flexibility.

Benefits

  • Competitive salary;
  • Meal vouchers;
  • Fixed-term, renewable employment contract;
  • Company events, and much more.
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