Duel Services Supervisor

LOCATION: Livingston Designer Outlet

SHIFT PATTERN: 4 over 7, 44 hours per week

PAY RATE: £14.00 per hour

POSITION OVERVIEW 

The Security Supervisor is responsible for leading and managing the security team at Livingston Designer Outlet, ensuring the safety and security of visitors, tenants, staff, and property. This role requires an experienced security professional who can provide strong operational leadership, maintain high standards of security service delivery, and effectively coordinate all aspects of security operations across the retail complex. 

The successful candidate will demonstrate exceptional leadership skills, sound judgment in security matters, and the ability to manage a diverse team of security professionals including controllers, security officers, and car park attendants. This position demands a proactive approach to risk management, incident response, and continuous improvement of security operations. 

KEY RESPONSIBILITIES 

Operational Oversight 

• Supervise daily security operations to ensure effective coverage across the retail complex. 

• Monitor CCTV, access control, and alarm systems during shifts. 

• Conduct regular patrols and ensure adherence to Standard Operating Procedures (SOPs). 

• Support the Duty Manager in implementing security protocols. 

Incident Response 

• Allocate staff for shifts and ensure proper handovers. 

• Provide on-the-job guidance and coaching to officers and attendants. 

• Monitor team performance and report concerns to the Duty Manager. 

• Assist with HR-related matters (e.g., absence reporting, minor disciplinary issues). 

• Ensure staff compliance with site rules and procedures. 

Compliance & Training Support 

• Ensure all team members maintain valid SIA licenses. 

• Assist with refresher training and competency checks as directed. 

• Maintain awareness of site-specific security procedures. 

Communication & Reporting 

• Maintain clear communication between shifts and with the Duty Manager. 

• Record daily operational logs and report equipment issues. 

• Liaise with tenants and customers professionally when required. 

ESSENTIAL QUALIFICATIONS & EXPERIENCE 

Required: 

• Valid SIA Door Supervisor or Security Guard License (current and up-to-date) 

• Minimum 3 years' experience in security operations, preferably in retail or commercial environment 

• Minimum 2 years' supervisory or team leadership experience in security sector 

• Proven track record of managing security teams and operations 

• Strong understanding of Scottish security legislation and legal framework 

• Comprehensive knowledge of Health & Safety regulations and best practices 

• Experience with CCTV systems, access control, and security technology 

• Excellent communication skills, both written and verbal 

• Proficiency in Microsoft Office (Word, Excel, Outlook) and security management systems 

• Ability to work flexible hours including weekends, nights, and public holidays 

• Right to work in the UK 

Desirable: 

• First Aid at Work certification 

• IOSH Managing Safely or equivalent health and safety qualification 

• SIA CCTV (Public Space Surveillance) License 

• Conflict Management or Physical Intervention Training certification 

• Experience in Security management 

• Counter-terrorism awareness training 

• Experience with incident management and reporting systems 

• Knowledge of GDPR and data protection in security context 

KEY SKILLS & COMPETENCIES 

Leadership & Management: 

• Strong leadership abilities with proven team management experience 

• Ability to motivate, develop, and performance-manage security staff 

• Excellent decision-making skills with sound judgment under pressure 

• Effective delegation and task prioritization capabilities 

• Strategic thinking with operational focus 

Security Expertise: 

• Comprehensive understanding of security operations and best practices 

• Risk assessment and threat analysis capabilities 

• Emergency response and incident management expertise 

• Proficiency with security technology and systems 

• Knowledge of legal powers, limitations, and responsibilities 

Interpersonal & Communication Skills: 

• Professional and authoritative communication style 

• Advanced conflict resolution and de-escalation skills 

• Strong customer service orientation 

• Ability to communicate effectively with diverse audiences 

Technical & Administrative Skills: 

• Proficient report writing and documentation skills 

• Competent use of security management software and databases 

• Strong analytical and problem-solving abilities 

• Attention to detail in documentation and record-keeping 

Personal Attributes: 

• High level of integrity, honesty, and professionalism 

• Calm and composed under pressure with excellent stress management 

• Proactive and self-motivated with strong initiative 

• Flexible and adaptable to changing operational demands 

• Strong work ethic with commitment to excellence 

• Dedication to continuous learning and professional development 

WORKING CONDITIONS 

• Standard working week of 44 hours with rotating shift patterns covering days, evenings, and weekends 

• Work includes weekends, public holidays, and occasional extended hours during peak periods 

• Role requires significant time on feet conducting patrols and supervising operations 

• Indoor and outdoor work in all weather conditions 

• May involve physical intervention in security situations and emergency response 

• On-call responsibilities for emergency situations and critical incidents 

• Work environment includes public areas, back-of-house facilities, car parks, and external perimeter 

• Exposure to challenging situations including dealing with difficult individuals and emergencies 

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our 

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.