DSG - Manager - Travel Operations

About DreamSetGo:  DreamSetGo is a sports travel & experiences platform, from the house of Dream Sports which is a sports technology company with brands such as Dream11, and FanCode in its portfolio. DreamSetGo offers sporting events and player-interaction packages to die-hard fans. From match tickets to stadium tours, from flights to hotels, from VIP hospitality to city tours, from exclusive celebrity meet & greets to digital experiences, and much more; we curate the most fulfilling sports travel and experiences packages exclusively for popular sporting events around the world. Your Role :

Handle company internal and external FIT/GIT travel queries (B-to-C) from order intake and 1st quotation to after sales service.

Liaise and build a strong relationship with domestic and international airline and  vendors to negotiate best rates/conditions and ensure a seamless execution of service fulfillment at the destination.

Liaise and build a strong relationship with the client and the internal sales department to provide timely response, best rates and quality service in order to attract repeat business.

Coordinate with the accounts department to get timely payments to vendors executed with all internal processes involved.

When required, travel with the group to the destination to ensure a seamless ground operation.

Work with various online travel booking platforms.

Qualifiers

Minimum 5 years’ work experience (Travel industry)

Team player with an interest in sports

Detail-oriented with a focus to deliver quality

Basic maths and logical thinking skills

Strong capabilities with database and information system software

Self-motivated person who needs minimal supervision

Proficiency in spoken and written English

A focused client-approach to establish a comfortable working relationship ensuring repeat business.