DSG - Manager - MISE - Product and Contracting

About DreamSetGo:  DreamSetGo is a sports travel & experiences platform, from the house of Dream Sports which is a sports technology company with brands such as Dream11, and FanCode in its portfolio. DreamSetGo offers sporting events and player-interaction packages to die-hard fans. From match tickets to stadium tours, from flights to hotels, from VIP hospitality to city tours, from exclusive celebrity meet & greets to digital experiences, and much more; we curate the most fulfilling sports travel and experiences packages exclusively for popular sporting events around the world. Your Role :

Handle customer queries regarding Fares & Ticketing and planning customer travel itineraries.

Close/convert business based on identified customer needs and provide premium customer service.

Offer relevant Centurion/AmEx value added propositions using detailed knowledge of customer’s lifestyle choices.

Prioritize & efficiently fulfil clients requests.

Accurate & timely completion of travel reservations for HNI groups & individuals.

To keep a mandate, follow up on the reporting of Pre & Post MICE Group details.

To be able to draft itineraries based on clients requirements.

To be able to handle overall execution across all the stages pre, during and post the group execution.

Qualifiers :

Knowledge of high-end, luxury travel & lifestyle products, services & value propositions

Good knowledge of International destinations, suppliers, hotels and Sporting Events.

Knowledge of Destination & Visa Rules.

Good rapport with Consulates / International Airline / Hotels / Domestic & International hotel suppliers.

Experience in managing airline vendor relations

Elementary Global Distribution System (GDS) skills.

Knowledge of GDS Platforms: Amadeus, Sabre, Galileo.

Supplier product knowledge

3-5 years of experience in customer service, travel sales, hotel & concierge.