Driver Operations, Senior Associate - Anti Fraud

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. What You'll Do:

Monitor Fraud Behavior of Drivers and Passengers

Review Appeals and Disputes

Conduct investigation in relations to Fraud cases

Monitor Driver and Passenger complaints.

Managing of accident reports involving partner riders.

Accountable for communication in connection with suspension and complaint investigation.

Create and Revised guidelines and processes in connection with Quality Assurance.

Create and manage excel tracker for better monitoring of anti-fraud initiatives.

What You'll Need:

At least 2 years of experience in a similar capacity

Proficiency in operating and using cloud-based applications such as but not limited to Google Drive, Sheets, and MS Office applications

Willingness to work in the Paranaque Integrated Terminal Exchange (PITX)

What We Seek:

Excellent attention to detail

Excellent interpersonal skills

Excellent analytical and problem-solving skills

High level of integrity

Proactive and self-motivated