About the Role
As a Driver Operations Manager, you will own end-to-end driver operations across both company-owned and vendor car pools. You will ensure strong driver supply, high utilization, disciplined operations, and healthy driver economics while maintaining strict SLA performance. This role solves the core challenge of balancing driver satisfaction and operational reliability at scale. You will work closely with fleet partners, cost controllers, SOP teams, and senior operations leaders.
What You Will Do
Lead and manage end-to-end driver lifecycle for company car pool (lead generation, onboarding, training, car assignment, discipline, repossession, and termination).
Oversee vendor car pool performance, track SLA adherence (payments, retention ≥6 months, utilization ≥95%, accident rates), and escalate non-compliance.
Design and implement driver retention, engagement, and corrective action programs based on income trends, utilization data, and performance metrics.
Analyze operational and financial data to monitor driver income, rental collection, accident frequency, and engagement ROI.
Collaborate with fleet partners to improve training standards, reduce accidents, and maintain rental discipline.
Develop, update, and enforce SOPs in coordination with the SOP team to ensure operational compliance.
Manage driver engagement budgets and coordinate with cost controllers to ensure disciplined and accountable spending.
What You Will Need
10+ years of experience managing taxi or ride-hailing driver operations, preferably overseeing car pools.
Proven experience in leading driver acquisition, onboarding, engagement, discipline, and retention programs.
Strong understanding of driver behavior, economics, scheduling, and leave systems within fleet operations.
Ability to analyze operational metrics, cost structures, and utilization data using Excel or similar tools.
Experience managing vendor or fleet partner performance against defined SLAs.
Strong documentation skills with the ability to design structured proposals, SOPs, and corrective programs.
Comfortable engaging directly with drivers, speaking their language, and balancing empathy with accountability.
About the Team
You will be part of a data-driven fleet operations team responsible for ensuring sustainable driver supply and high asset utilization. We operate at the intersection of analytics, operations, and partner management, focusing on measurable impact and disciplined execution. The team values ownership, transparency, and practical problem-solving, with a strong emphasis on operational excellence. If you enjoy building structured systems while staying close to ground realities, you will thrive here.
About GoTo Group
GoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.
The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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