DREX Associate (Driver Experience)

• Monitor and track driver performance (acceptance rates, cancellations, ratings).
• Recognize and reward top-performing drivers.
• Support and coach underperforming drivers.
• Address and resolve driver concerns, complaints, and issues promptly.
• Provide assistance to drivers through multiple support channels.
• Implement and manage driver incentive programs.
• Evaluate effectiveness of incentive programs and suggest improvements.
• Analyze driver data to spot trends and optimize performance strategies.
• Maintain accurate driver records and performance metrics.
• Prepare performance reports and presentations.
• Ensure compliance with company policies and procedures.
• Meet or exceed assigned targets and objectives.
• Engage in ongoing training and professional development.
• Take on additional tasks or projects as assigned.

Requirements

• High school diploma or equivalent.
• At least 1-2 years of experience in customer service, operations, or a related field.
• Proficiency in Google Suite

• Strong communication and interpersonal skills
• Problem-solving and decision-making abilities
• Attention to detail
• Ability to multitask and prioritize tasks
• Patience and empathy