Location: Hybrid, based in Matthews, NC (must reside in metro Charlotte, NC area)
Hours: 40 hours per week
Status: Non-Exempt
About the Role
The Donor Operations Manager supports the Donor Department in building strong and lasting donor relationships. This position combines administrative responsibilities with the oversight of data-related projects and other initiatives that raise funds in support of the vision and mission of Proverbs 31 Ministries.
What You'll Do
- Ensure all gifts are promptly and accurately entered, acknowledged and receipted; resolving gift-related issues and collaborating with the finance and IT teams.
- Serve as the primary point of contact for donor inquiries and service requests.
- Enhance the donor experience through solution-driven conversations via phone, email, and in-person interactions, ensuring their needs are met with accuracy and care.
- Create, audit, and update donor and gift records.
- Assist in keeping the donor data clean and accurate.
- Process and print acknowledgement letters and oversee the timely fulfillment and delivery process.
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Project manage database-related projects
including the tax-receipting process, working closely with the Donor Database Manager.
- Support programming and events designed to engage and steward Proverbs 31 Ministries’ financial partners.
- Maintain and update Proverbs 31 records annually to maintain the highest ratings possible for accountability among the watch-dog organizations.
- Assist and successfully implement all non-marketing based digital donor communications through Virtuous.
- Anticipate various administrative support tasks for the team.
- Arrange travel logistics and plan itineraries for members of the fundraising team.
- Coordinate team schedules and meeting agendas.
- Assist the Director of Donor Development as needed.
What You'll Bring
- An understanding of and a commitment to the mission and values of Proverbs 31 Ministries.
- 3+ years of relevant administrative
- Ability to communicate clearly and effectively, both in writing and verbally
- Project management experience a plus.
- Familiarity with project management tools (i.e. Basecamp or similar).
- Proficient in MS Office and Google Docs and able to create and maintain documents and spreadsheets.
- Ability to work in a fast-paced environment and be flexible and adaptable to change.
- Can-do attitude eager to grow and learn.
- Independent worker who collaborates well with a team.
Physical Requirements
- Frequent sitting. May require long periods of working at a computer.
- Frequent talking on the phone and/or face-to-face interaction with people.
- Attendance and participation at Major Donor Event(s) and the annual She Speaks Conference which may require prolonged periods of standing.
- Lifting and carrying boxes up to 25 lbs.
- May require occasional weekend and/or irregular hours during campaign season and during P31 events.
Benefits Offered
- Health & wellness benefits (medical, dental, vision, FSA, STD, life)
- 401(k) with company matching
- Employee Assistance Program
- Paid time off on a prorated basis
- 14 paid holidays on a prorated basis
- 2 Wellness days
- Paid Parental Leave
- Extended Sick Leave
- Volunteer time off
- Discount on company resources
- Work-life harmony
Proverbs 31 Ministries is a non-denominational, non-profit Christian ministry that seeks to lead women into a personal relationship with Christ. With Proverbs 31:10-31 as a guide, Proverbs 31 Ministries reaches women in the middle of their busy days through free devotions, daily radio messages, speaking events, conferences, resources, online Bible studies, and training in the call to write, speak and lead others. We are real women offering real-life solutions to those striving to maintain life's balance, in spite of today's hectic pace and cultural pull away from godly principles. Wherever a woman may be on her spiritual journey, Proverbs 31 Ministries exists to be a trusted friend who understands the challenges she faces, walks by her side, encouraging her as she walks toward the heart of God.
