Document Analyst

AI overview

Ensure accuracy and usability of documentation for in-house services while coordinating with Subject Matter Experts to standardize processes and maintain records.

Responsibilities:

Ensure complete, accurate, and usable documentation required for a fully functional in-house service.
Collect all existing vendor documentation (runbooks, diagrams, inventories).
Validate completeness and accuracy of documents against real systems.
Create standardized templates (SOPs, work instructions, support guides).
Document new processes, workflows, and technical configurations.
Maintain version control and a central repository (SharePoint, Confluence, CMDB).
Ensure documentation supports knowledge transfer and training.
Identify documentation gaps and coordinate with SMEs to fill them.

Requirements

Qualifications:

Bachelor’s degree in Information Technology, Information Management, Communications or related field
Preferred/Advantageous

Course in data analysis, documentation standards or technical writing

Minimum of 2 years of experience as a Document Analyst
Can work Full onsite (Cubao)