Disputes Resolution Analyst

Summary

As a Disputes Resolution Analyst at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will play a critical role in managing and resolving customer disputes and deductions, ensuring accurate and timely resolution of accounts receivable issues. Your attention to detail, strong organizational skills, and ability to manage multiple priorities will be key to your success in this role.

We are currently hiring out of our Downers Grove, IL office, and are pleased to offer a hybrid work-from-home schedule of 3 days in-office, every first and third week of the month.

This key position reports to the Director, AR Resolutions within our Finance Operations team. We’re a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!

As a Disputes Resolution Analyst, you will:

• Collaborate with dealers, vendors, and customers to investigate and resolve invoicing discrepancies.
• Record, review, and track open disputes and deductions.
• Analyze root causes of disputes and recommend corrective actions.
• Communicate findings and resolution outcomes clearly and professionally.
• Monitor assigned accounts to ensure timely resolution and follow-up.
• Request and manage supporting documentation from customers.
• Handle a high volume of phone and email communications while maintaining accuracy and professionalism.
• Maintain accurate records of all interactions and resolutions.
• Prepare and present reports to management on dispute trends and resolution metrics.
• Support additional projects and tasks as assigned.

Requirements

• Approximately 2+ years of experience in accounts receivable, collections, or dispute resolution.
• Excellent attention-to-detail and the ability to read and analyze financial statements, demonstrated through account reconciliation experience

• Proficient Microsoft Excel skills, with the ability to navigate, organize, and manipulate, large, complex data-sets with ease.
• Strong learning aptitude, with experience navigating various enterprise systems (ERPs), along with the ability to efficiently learn new systems and processes.
• Customer-focused professional communications skills, with the ability to effectively build rapport and navigate difficult conversations, maintaining positive relationships with high-profile accounts.
• Excellent time-management and organizational skills, with the ability to effectively prioritize tasks and manage multiple accounts with unique requirements and complex workflows
• Critical thinking skills, with the ability to identify and resolve issues, analyze root cause factors, and take action to prevent recurrence.
• Innate sense of accountability, taking ownership of responsibilities and always striving to improve.

 (We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)

It’s great if you also have:

• Experience working in a Shared Services or B2B Managed Services environment
• Familiarity with deduction management tools or platforms
• Knowledge of billing and invoicing processes in a SaaS or services-based company

About Us 

Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue.  

We achieve success by exemplifying our core values in the way we work, communicate, and collaborate.

Benefits

At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.  

Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 28 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join. 

Your compensation package upon joining Corcentric will be based on a variety of factors, including but not limited to your relevant professional experience and qualifications: your certifications, training, and educational achievements; your geographic location; and Corcentric business and organizational requirements. It is expected that the base salary for this role will be between $50,000-$70,000, annually, plus eligibility for our annual discretionary bonus program. 

We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including:  

• Generous annual paid time off program that increases with tenure 

• Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you  
• An annual paid day off to volunteer for causes that are near and dear to you 
• Paid maternity, paternal/secondary caregiver, and adoptive parent leave 
• Company-paid life and disability insurance 
• 401k program with a company match 
• Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution 
• Dental plan – including orthodontia coverage 
• Vision plan – including discount for LASIK surgery 
• All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible! 
• A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services 

EEO Statement 

Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs. 

Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. 

Work Environment & Physical Demands 

This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to see, talk, and hear.  Willing and able to travel as required by job responsibilities and business needs.