Dispatcher (U.S. Operations)

About AllCare.ai

AllCare is transforming senior healthcare by delivering fully coordinated, in-facility care built around one shared care plan. We bring together in-facility providers — including primary care, psychiatry, podiatry, diagnostics, wound care, and chronic care — alongside pharmacy services, all supported by a 24/7 medical concierge team to ensure seamless, high-quality care for residents.

Our Concierge Team consists of three specialized functions — Facility Concierge, Pharmacy Concierge, and Clinical Concierge — working together to eliminate care silos, streamline communication, and deliver safe, timely, and compassionate support to Assisted Living Facilities (ALFs) across the U.S.

We strongly encourage pharmacists and medical or nursing degree holders to apply and become part of a care model that connects providers, prescriptions, and patient updates in one unified platform.

Role Overview

We are seeking motivated and detail-oriented professionals with strong organizational and analytical skills to join our AllCare Operations Team.

As a Dispatcher, you will coordinate the daily movement of healthcare providers across California, ensuring efficient routes, balanced workloads, and on-time visits for all patient appointments. You’ll serve as the operational link between providers, facilities, and internal teams — maintaining accurate schedules, resolving real-time routing challenges, and optimizing resource utilization to support exceptional patient care.

If you have experience in dispatch operations, route optimization, or healthcare scheduling and thrive in a fast-paced, technology-enabled environment, we encourage you to apply.

What You’ll Do

• Coordinate and manage daily dispatch of healthcare providers to assigned long-term care (LTC) facilities across California.
• Match patient visit demand with available provider schedules, ensuring all appointments are completed within designated timeframes.
• Optimize provider routes based on geographic proximity, provider panels, and operational priorities to reduce travel time and increase efficiency.
• Maintain up-to-date scheduling data, provider availability, and patient assignments in internal systems.
• Communicate with providers, facility staff, and internal teams to resolve scheduling conflicts and unexpected route changes in real time.
• Monitor dispatch performance metrics and make proactive adjustments to maintain on-time visit completion.
• Analyze provider utilization and route data to identify trends and opportunities for improvement.
• Ensure adherence to AllCare.ai dispatch policies, HIPAA compliance, and operational standards.
  

Requirements

Qualifications

• 2+ years of dispatch experience within U.S.-based companies, preferably in healthcare or logistics.
• Strong understanding of route optimization, territory management, and schedule coordination.
• Excellent organizational and communication skills with sharp attention to detail.
• Proficiency in scheduling, routing, or CRM platforms such as Google Maps, Salesforce, or similar tools.
• Ability to multitask, prioritize, and adapt effectively in a fast-paced operational environment.
• Experience with healthcare dispatch or medical provider scheduling (preferred).
• Analytical mindset with the ability to interpret scheduling data and make informed operational decisions (preferred).
• Customer service–oriented with strong problem-solving and follow-up skills (preferred).
• Collaborative team player who communicates effectively across departments (preferred).
• Familiarity with California LTC operations or home health scheduling (preferred).

Benefits

What We Offer

• Compensation: $500 USD/month to $600 USD/month base (based on experience) + performance bonus
• Health insurance
• Social insurance
• Paid Time Off (PTO)

Schedule

• Location: Remote (Cairo-based candidates preferred)
• Hours: Monday–Friday, aligned with Pacific Time (U.S.)