📝 Job Description: Dispatcher (Taxi Services)
We are seeking a highly skilled Dispatcher to join our team and manage taxi dispatch operations with efficiency and professionalism. The Dispatcher will be responsible for coordinating drivers, handling customer requests, and ensuring smooth day-to-day operations. This role requires excellent communication skills, quick decision-making, and prior experience in taxi dispatching.
Key Responsibilities
- 📞 Coordinate taxi dispatch operations by assigning drivers to customer requests promptly and accurately.
- 🎙️ Communicate clearly and professionally with drivers and customers via phone, radio, or digital platforms.
- ⏱️ Monitor schedules and routes to ensure timely service and resolve any delays or issues.
- 🗂️ Maintain accurate records of trips, driver availability, and customer interactions.
- ⚡ Handle urgent situations with quick thinking and problem-solving skills.
- 🤝 Provide excellent customer service by addressing inquiries and resolving complaints effectively.
✅ Qualifications
- 📍 Must be based in the Philippines.
- 🚖 Proven experience as a Taxi Dispatcher (required).
- 🎤 Strong, clear, and pleasant voice for effective communication.
- 📚 Quick learner with the ability to adapt to new systems and processes.
- 🌐 Excellent command of English (spoken and written).
- 🧠 Strong organizational skills and ability to multitask under pressure.
- 💻 Proficiency in using dispatch software, communication tools, and basic computer applications.
- 🙌 Customer-focused mindset with professionalism and empathy.
🌟 Preferred Attributes
- Prior experience in transportation or logistics coordination.
- Ability to work flexible hours, including evenings, weekends, or holidays.
- Strong interpersonal skills and a proactive attitude
