Dispatcher/Charter Specialist

Voyago is hiring for a Full Time Dispatcher in the Etobicoke Region!

At Voyago, we are proud to be the Employer Brand of Choice in the transportation industry. Our mission is simple: to be your best career choice by building lasting relationships grounded in trust, respect, and opportunity.

We’re not just saying that—our employees agree. Through our annual employee engagement survey, Voyago has once again been recognized as a Great Place to Work. Here’s what our people have to say:

• 84% Agreed “Voyago is a physically safe place to work…”
• 80% Agreed “I can be myself at Voyago…”
• 81% Agreed “Management has kept me well-informed…”

Being Great Place to Work-Certified™ reflects our commitment to employee happiness, engagement, and transparent communication.

About the Role

Reporting to the Operations Supervisor, the Dispatcher plays a key role in supporting daily transit operations. This position assists with vehicle switch-outs and operational coordination, in addition to completing scheduled driving shifts as required.

The role requires the ability to work effectively across multiple areas of the operation, both on the road and in an office environment. The Dispatcher must have a strong understanding of administrative processes and demonstrate the ability to work across multiple computer platforms, including payroll systems, internal reporting tools, and scheduling software.

This position is well-suited for a highly organized, adaptable individual who thrives in a fast-paced operational setting and enjoys balancing customer service with operational problem-solving.

Shift Schedule:

• Monday to Friday Evenings

Hourly Rate: $24.50 or $25.50 if you have a B License

Why Work With Us?

🚍 Ontario’s Leading Mobility Company
As a proud subsidiary of Transdev, Voyago is a leader in multi-modal transportation solutions, operating across:

• Medical Transportation
• Student Transportation
• Public Transit
• Para-Transit & Accessible Mobility
• On-Demand Transit

🌱 Grow With Us
We believe in the strength of our people. We invest in you through robust training, mentorship, and continuous development opportunities to help you grow your career.

🏆 Award-Winning Commitment
Our teams are frequently recognized for Safety and Client Satisfaction excellence. Voyago is proud to be named one of Canada’s Safest Employers and a multi-year recipient of the Excellence Award.

Primary Responsibilities

• Dispatch and coordinate vehicles and drivers in real time to ensure service continuity, schedule adherence, and effective response to operational changes
• Provide ongoing customer service and operational support to drivers, acting as a central point of communication to resolve service-related issues efficiently
• Manage route changes and service adjustments as required, ensuring drivers and relevant stakeholders are informed promptly to minimize service disruptions
• Coordinate charter bookings and respond to customer inquiries by preparing accurate quotes, scheduling vehicles and drivers, and confirming service details
• Perform additional tasks and responsibilities as assigned by the Supervisor to support the smooth operation of daily transportation services

Requirements

The ideal candidate will posses the following qualifications that include, but are not limited to, the following:

• High school diploma or equivalent — post-secondary education is considered an asset
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and other standard software tools used for reporting, scheduling, and communication
• Valid G-class driver’s license with a clean driver’s abstract and strong awareness of road safety practices
• B Class License is an asset
• Clear and current criminal record check — including Vulnerable Sector Screening required
• Demonstrated excellence in customer service, with the ability to remain calm, courteous, and solution-focused in high-pressure or time-sensitive situations
• Professional and courteous telephone manner, with strong verbal communication skills and the ability to relay information clearly and accurately
• Well-developed organizational skills, including the ability to prioritize tasks, manage time effectively, and handle multiple responsibilities with attention to detail
• Strong written and interpersonal communication skills, with the ability to work collaboratively within a team and interact professionally with clients, staff, and external partners

Benefits

At Voyago, we believe in creating a supportive and inclusive environment where our people can thrive. As part of our team, you’ll benefit from:

• A Rewarding Career with a growing company recognized as a Great Place to Work
• A strong company culture backed by a global leader—Transdev
• An award-winning workplace known for safety, service excellence, and employee satisfaction
• A commitment to innovation and sustainable environmental initiatives
• A diverse and inclusive team culture that encourages professional growth and well-being
• Global career opportunities within a locally grounded company
• Employee perks and referral bonuses to reward your contributions

Accessibility & Accommodations

Voyago is committed to providing accommodations for individuals with disabilities throughout the recruitment process. Accommodations are available upon request for both internal and external applicants.

If you require an accommodation due to a disability for any stage of the interview process, please notify Human Resources when you are contacted—we’ll make the appropriate arrangements.

Join a Workplace That Puts People and Safety First

Be part of a team shaping the future of mobility. Bring your passion for safety, training, and service—and help make a difference at a Great Place to Work.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.