Director, Workplace Experience

As a Director, Workplace Experience, you will be responsible for and accountable for delivering an inspiring and energizing workplace the optimizes operational effectiveness, adapts to changing needs, and supports best-in-class employee experience.

This role blends expertise in facilities operations, infrastructure, and project delivery with strong emphasis on relationship management, stakeholder engagement, and people leadership.

Team Description

The Workplace Experience team shapes exceptional workplace experiences while delivering strategic workplace projects. We manage global office workplaces that foster collaboration, innovation, and well-being, ensuring every space reflects our culture and supports business goals. From planning and design to execution and operations, we lead initiatives that optimize real estate portfolios, enhance sustainability, and create future-ready workplaces for our people worldwide.

Accountabilities:

• Provide strategic leadership to deliver a world-class workplace experience across multiple regions, ensuring alignment with CPP Investments’ business objectives and culture.
• Develop and mentor a high-performing, diverse team that delivers consistently excellent service.
• Oversee daily operations for all workplace services, including space planning, facilities operations, preventive maintenance, and vendor performance.
• Oversee central services including reception, guest services, mail handling, events support, and workplace amenities.
• Lead third-party facility management (FM) partnerships to ensure service delivery excellence, compliance, and cost efficiency.
• Partner with internal and external stakeholders on leasing strategy, renewals, and negotiations for office premises in Toronto, New York, Brazil and support for other global offices.
• Direct tenant improvement and capital construction projects, from concept to completion, ensuring schedule, budget, and quality targets are met.
• Oversee critical infrastructure systems (generators, UPS, BMS) to ensure business continuity and resilience.
• Responsible for developing, monitoring, and analyzing KPIs across all defined operational areas; drive key initiatives and strategic long-term goals through scheduled tracking and reporting to create visibility of these metrics across the organization.
• Responsible and accountable for all daily operations and for providing an effective workplace experience that supports cross-Fund collaboration and high engagement.
• Prepare monthly metrics reports (e.g., space allocation, financials, facilities requests, KPIs and KRIs etc.) for monthly review by the Managing Director.

• Bachelor’s degree in Real Estate, Facilities Management, Engineering, Business Administration, or related field.
• 10+ years of progressive experience in workplace operations, facilities management, or real estate, with multi-site leadership responsibility. Demonstrable experience managing and motivating a high performing team including providing day-to-day direction & mentoring, and executing and managing yearly goal setting, performance reviews and professional development processes, and recruitment.
• Champion a service-driven culture that blends hospitality and workplace operations, elevating the employee and guest experience.
• Provide strategic leadership by motivating and developing a diverse and high-performance team focused on delivering high quality employee experience and services to offices in the Americas region.
• Build a trusting and inclusive growth mindset culture where employees feel empowered to challenge the status quo, share new and innovative ideas helping to achieve our vision, strategy and business priorities.
• Strong track record of leading teams, managing large budgets ($10-50M), and delivering measurable improvements in performance and experience.
• Exceptional interpersonal and communication skills with the ability to influence and build strong cross-functional partnerships.
• Skilled negotiator with sound business judgment and attention to detail.
• Proactive, strategic thinker who thrives in dynamic, global environments.

Visit our LinkedIn Career Page or Follow us on LinkedIn. #LI-Onsite #LI-AM1

At CPP Investments, we are committed to diversity and equitable access to employment opportunities based on ability.

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process. 

Our Commitment to Inclusion and Diversity:

In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs.

Disclaimer:

CPP Investments does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CPP Investments to provide resumes to this posting or web-site will be considered unsolicited and will not be considered.  CPP Investments will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.