Director, Technical Program Management

We are looking for a Director, Technical Program Management with a passion for leading other program managers, improving how complex work gets done, and driving revenue‑critical programs across Crunchyroll.

This highly visible leadership role sits in Engineering: Technical Program Management and is the TPM leader for the Service Monetization portfolio, partnering closely with Product, Engineering, Design, Data, CX, Finance, Legal, and Marketing.

You will:

• Own the end‑to‑end TPM strategy and operating model for Service Monetization across the areas listed above.

• Lead and develop a team of Technical Program Managers supporting this portfolio, while directly sponsoring the most critical cross‑functional initiatives.

• Improve time‑to‑market and launch predictability by enforcing rigor in planning, scope and change control, decision making, and stakeholder alignment across functions.

While the primary focus is Service Monetization, this role will also support other Product initiatives across various Engineering pillars.

Key Responsibilities

• Leading portfolio planning and governance
  • Drive quarterly and annual planning for Service Monetization teams, aligning to business objectives.
  • Maintain an integrated program roadmap and timelines, including rollout strategies and Go/No‑Go plans for major launches and migrations.
• Scaling execution quality
  • Promote and evolve Technical Program processes to enable closer synchronization between TPM, Engineering, Product Management, Product Design, and other company lines of business.
  • Maintain standardized program artifacts and expectations for TPMs: program dashboards, timelines, risk registers, change logs, communication plans, and rollout playbooks.
  • Tackle known execution pain points, including examples like mid‑quarter injections, late scope growth, and unclear ownership, by strengthening intake, change management, and decision rights across the portfolio.
• Leading people and developing leaders
  • Hire, manage, and mentor a team of Technical Program Managers supporting Service Monetization initiatives, building a bench of program leaders who can run complex cross‑team efforts end‑to‑end.
  • Provide coaching on program design, stakeholder management, communication, and risk management to raise the overall TPM bar across the organization.
• Driving cross‑functional alignment and communication
  • Set and enforce communication standards: program dashboards, bi‑weekly rollups, Slack updates, and program reviews that keep executives and stakeholders aligned without surprises.
  • Partner with Product and Engineering leads in Service Monetization to ensure every major initiative has a clear owner, decision forum, and escalation path from inception through launch.
  • Remain hands‑on as a lead TPM for a subset of the most strategic or at‑risk programs in the portfolio.
• Managing risk, quality, and outcomes
  • Proactively identify and mitigate program risks, remove blockers, and escalate early when decisions or trade‑offs are needed.
  • Ensure TPMs are tracking and reporting on outcomes and success metrics for major programs (e.g., conversion lift, churn reduction, payment success rates, launch stability)—not just reporting delivery dates.

In the role of Director, Technical Program Management, you will report to the VP, Technical Program Management. We are considering applicants for the location of Los Angeles.

About You

We get excited about candidates, like you, because you have...

• 12+ years experience in technical program management within software development teams, including significant experience in subscriptions and payments (first‑ and third‑party) services platforms and/or acquisition experiences.
• 3+ years of people management experience leading Technical Program Managers or similar program leaders in a high‑growth or complex product organization.
• Proven track record of leading large, complex programs that deliver technical solutions across multiple project teams, ideally in the payments, checkout, or subscription domains.
• Strong understanding of software development processes and Agile SDLC, with the ability to tailor process to the needs of Service Monetization teams and cross‑team initiatives.
• Demonstrated ability to navigate competing product and technical priorities, managing scope, trade‑offs, and stakeholder expectations across Product, Engineering, Marketing, Legal, and CX.
• Experience working with multiple external vendors in the subscriptions and payments industry (PSPs, app stores, tax/compliance providers, bundling partners, etc.).
• Mastery of program management tools (e.g., Jira, Confluence, Lucidchart, Google Sheets, Airtable) and comfort in building clear, shareable artifacts and dashboards.
• Succinct, clear verbal and written communication skills, with the ability to influence and communicate technical information effectively to non‑technical audiences and executives.
• Strong analytical and critical thinking skills; able to connect portfolio‑level metrics to program design and day‑to‑day decisions.
• Willingness to travel to San Francisco regularly to meet with stakeholders and Engineers in service of this portfolio.

About the Team

The Service Monetization teams, spanning across the US and India, are responsible for building and maintaining mission‑critical systems that power our global payments and recurring subscription services, handling tens of millions of transactions on our platform each month.

Our work spans:

• Discovery & Conversion / Purchase Experience – introducing new fans to the Crunchyroll lifestyle, presenting our value proposition, and driving new memberships through optimized landing pages, funnels, and experiments.
• Membership – managing subscription benefits, lifecycle management, and the underlying membership platform and APIs.
• Revenue & Billing – ensuring our billing, payments, and revenue are healthy, meeting our fiduciary responsibilities, and protecting paying customers across first‑ and third‑party providers.
• Acquisition – driving experimentation and optimization across web and mobile entry points to present compelling offers, streamline checkout, and convert new fans into paying members.
• Account Services - managing the user account domain, including authentication and authorization, identity and profile services, and related platform integrations.

Day‑to‑day, the group owns payment-provider integrations (e.g., Stripe, iTunes App Store, Google Play, Roku, etc.), fraud detection, PCI compliance, marketing initiatives (promotions, coupons, gift access), and analytics and reporting to fuel growth.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid