At Chewy, we strive to be the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think outside the Chewy box to delight, surprise, and thank our loyal pet lovers!
Our Opportunity
Chewy is looking for a Director, Talent Management to lead and scale enterprise-wide talent approaches that improve performance, engagement, and growth across our 18,000+ Team Members. This role will define the future of how Chewy identifies, develops, and retains outstanding talent, ensuring our people strategy is tightly aligned with our business goals.
As the senior leader for Talent Management, you will architect innovative, high-impact programs that position Chewy as a world-class employer of choice. You’ll collaborate with senior executives and specialists focused on talent management to build the frameworks, tools, and experiences that empower every Team Member to thrive.
This role reports to the Senior Director, Talent and Inclusion and will lead a group of hard-working professionals driving groundbreaking talent initiatives across the enterprise.
What You’ll Do
• Set the Enterprise Talent Strategy: Define and implement the long-term vision for Chewy’s workforce management strategy, including performance management, succession planning, leadership development, and career frameworks.
• Lead Organization-Wide Initiatives: Oversee a portfolio of enterprise-wide programs that enable leaders to drive engagement and performance through an integrated, scalable talent ecosystem.
• Partner with Senior Leadership: Serve as a strategic advisor to business and HR leaders on talent priorities, succession planning, and workforce development to ensure alignment with business goals.
• Innovate and Transform Talent Practices: Continuously evolve Chewy’s talent approach through insights, data, and best practices—balancing creativity and analytics to deliver measurable impact.
• Drive Operational Excellence: Ensure programs are implemented with rigor and sustainability, using strong governance, consistent metrics, and accountability for business outcomes.
• Lead and Develop a High-Performing Team: Inspire, coach, and develop a team of talent management professionals to deliver exceptional results, foster innovation, and build enterprise capability.
• Fuel the Talent Flywheel: Collaborate with peers across Talent & Inclusion. Drive approaches integrating talent development, talent management, and culture & inclusion into one ecosystem of continuous development.
• Measure and Report Impact: Establish clear success metrics and reporting to track progress against talent goals, drive continuous improvement, and communicate outcomes to executive leadership.
• Champion Inclusion and Growth: Embed equity, opportunity, and belonging into all talent practices, ensuring each individual has the tools and pathways to reach their full potential.
What You’ll Need
• Bachelor’s Degree required; Master’s in Business Administration, Organizational Psychology, or related field preferred
• 10+ years of progressive HR experience with deep expertise in Talent Management, Organizational Effectiveness, or Leadership Development
• Proven success in designing and implementing enterprise-level talent strategies that drive measurable impact
• Strong experience leading large-scale change and transformation initiatives across complex organizations
• Demonstrated ability to influence executives and senior leaders, shaping business decisions through data-driven insights
• Track record of building and leading high-performing teams in a fast-paced, dynamic environment
• Excellent critical thinking, project management, and execution skills with the ability to manage multiple priorities at once
• Practical familiarity with organizational design, culture transformation, and leadership frameworks
• Strong analytical skills with an ability to interpret data and translate insights into actionable strategies
• Experience with recognized methodologies for organizational or process improvement (e.g., Six Sigma, Design Thinking, AI) is a plus
• Occasional travel to Chewy’s locations as needed (10–15%)
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k, an annual bonus potential, new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailer of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that’s fueled by superior customer care. Headquartered in South Florida and Boston, our team of over 17,000 members—dispersed across our customer service centers, corporate offices and fulfillment centers—dedicate themselves to delivering pet happiness nationwide. Whether it’s our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy’s environment is dynamic and faster than anything you’ve ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too—that’s not hard to do when we have our favorite four-legged friends by our side.
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