Director, Strategic Account Management

We're all about helping brands turn ideas into impact. Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading! Your team You’ll work with Frontify’s commercial teams, including our Sales, Customer Success, and Revenue Operations teams. They’re international, motivated, collaborative, and based throughout Europe and New York. With their customer-centric mentality, they’re focused on bringing new, beloved brands on board and enabling them to bring their brand to life in new, exciting ways. Your Mission As Director of Strategic Account Management, you will own how Frontify grows through its enterprise customers. You’ll build and lead a global Account Management function responsible for driving expansion, retention, and long-term customer value across our largest and most strategic accounts. This role sits at the center of our revenue engine post-sale. You’ll define how Account Management operates, how we partner with Sales and Customer Success, and how customer value translates into predictable ARR growth. You’ll work directly with senior leaders across Sales, Product, and Marketing to shape our enterprise growth strategy and ensure we scale with focus and rigor. Your Responsibilities

Build and scale a global Account Management team that drives measurable expansion and retention across enterprise accounts.

Define and operationalize our account management strategy, including ownership models, expansion motions, and portfolio segmentation.

Establish forecasting, metrics, and operating rhythms that create confidence in expansion and renewal outcomes.

Partner closely with Sales and Customer Success to align ownership, reduce friction, and maximize lifetime value across the customer lifecycle.

Develop executive-level relationships with key customers and represent the voice of the customer internally.

Coach and develop senior Account Managers, raising talent density and commercial maturity across the team.

Your Story

You bring extensive experience leading enterprise account management or post-sale revenue teams within a B2B SaaS environment.

You’ve built or significantly evolved teams, processes, or account strategies in environments where structure was still emerging.

You’ve led Account Managers owning complex, global enterprise accounts and meaningful ARR portfolios.

You bring strong commercial judgment and can balance customer value, expansion timing, and long-term growth.

You’re comfortable partnering with Customer Success and Sales leadership to co-own revenue outcomes and navigate shared ownership models.

You’re a builder who thrives in ambiguity and is willing to get hands-on to create clarity, momentum, and results.