Who we are
Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations. Founded in 2021 by Jonathan Bush, co-founder and former CEO of athenahealth, Zus partners with HIEs and other data networks to aggregate patient clinical history and then translates that history into user-friendly information at the point of care. Zus's mission is to catalyze healthcare's greatest inventors by maximizing the value of patient insights - so that they can build up, not around.
What we’re looking for
We are seeking a Director of Implementation & Professional Services to own and scale Zus’s customer onboarding, integration, and services delivery. This is a senior leadership role responsible for ensuring customers successfully implement Zus products, achieve meaningful interoperability outcomes, and realize long-term value from the platform.
You will lead the strategy and execution of customer implementations across Zus’s API, embedded components, and EHR integrations. You will serve as the executive owner of implementation success, acting as a trusted advisor to customers while building scalable processes, reusable integration patterns, and a high-performing professional services function.
This role sits at the intersection of healthcare data interoperability, technical delivery, and customer experience. You will work closely with Product, Engineering, Sales, and Customer Success to influence roadmap priorities, improve time-to-value, and shape how Zus delivers services as the company grows.
The ideal candidate is a strategic operator with deep experience in healthcare data integration, strong customer-facing instincts, and a track record of building and leading professional services teams in a fast-growing environment.
Key responsibilities
Lead implementation and technical delivery
Own the technical delivery lifecycle following contract signature through production deployment and early adoption
Lead and grow a team of Solutions Engineers and Forward Deployed Engineers
Develop career paths, performance expectations, and development plans for the team to ensure excellent execution of goals
Ensure consistent, high-quality execution across multiple concurrent enterprise implementations
Establish best practices for onboarding, implementation, integration, and go-live readiness
Set customers up for success across multiple different high priority use cases
Ensure customers achieve rapid time-to-value from the Zus platform
Act as player-coach for complex implementations
Personally engage on strategic or technically complex customer deployments
Guide integrations involving FHIR, HL7, CCD, APIs, SFTP pipelines, and EHR platforms
Troubleshoot complex interoperability and data pipeline issues
Work directly with engineering teams to deploy and operationalize Zus products
Serve as a trusted technical advisor to customer technical and operational stakeholders
Drive forward deployed engineering
Support customers in building production-grade applications and workflows on top of Zus APIs
Help customers operationalize clinical and operational data across care delivery workflows
Lead the development of reference architectures and deployment patterns
Identify integration opportunities that accelerate product adoption and expansion
Delivery training and technical enablement
Oversee technical onboarding and training programs for new customers
Enable customer engineering and product teams to effectively build on the Zus platform
Develop documentation, workshops, and enablement resources for technical users
Drive AI-enabled implementation and automation
Lead the adoption of AI tools and automation frameworks across the delivery organization
Identify opportunities to automate manual implementation work using LLMs, scripting, and developer tooling
Develop reusable automation patterns for all parts of the Zus ecosystem
Help customers leverage Zus data to power AI-enabled workflows and analytics applications
Partner with Product and Engineering
Translate customer implementation patterns into platform improvement
Participate in technical discussions to find reusable integration patterns that can be embedded directly into the Zus platform
Communicate customer needs to the Product & Engineering teams
You're a good fit because you have
10+ years of experience in technical implementation, solutions engineering, systems integration, or professional services leadership, preferably in healthtech, SaaS, or enterprise software
Proven experience leading customer-facing teams and scaling implementation or professional services functions
Deep expertise in healthcare data interoperability, including FHIR, HL7, CCD, and EHR integrations
Strong understanding of APIs, data ingestion pipelines (ETL, JSON, CSV), and modern data platforms (e.g., Snowflake)
Experience designing scalable implementation frameworks and reusable integration patterns
Familiarity with secure environments and compliance frameworks (HIPAA, SOC 2)
Executive presence and the ability to build trust with both technical and non-technical stakeholders
Strong strategic thinking paired with a willingness to dive into complex technical or delivery challenges when needed
A self-starter mindset and comfort operating in a fast-paced, evolving startup environment
Passion for improving healthcare through better access to and use of data
Willingness to travel up to ~25% for customer engagements, industry events, and company meetings
Bachelor’s degree in Business, Engineering, or a related field (advanced degree a plus)
We will offer you…
• Competitive compensation that reflects the value you bring to the team a combination of cash and equity
• Robust benefits that include health insurance, wellness benefits, 401k with a match, unlimited PTO
• Opportunity to work alongside a passionate team that is determined to help change the world (and have fun doing it)
Please Note: Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current healthcare system with their unique experiences.
We do not conduct interviews by text nor will we send you a job offer unless you've interviewed with multiple people, including the Director of People & Talent, over video interviews. Job scams do exist so please be careful with your personal information.
