Director, Service Solutions
TLDR
Drive service solutions revenue growth and improve operational efficiency while leading a high-performance team within acute care healthcare systems.
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
Director, Service Solutions (Acute Care)
Location Preferences: Remote (U.S.)
About PartsSource
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
About the Job Opportunity
We are scaling our Service Solutions business within the acute care hospital segment and are seeking a Director, Service Solutions to lead and elevate execution across a team of Service Solutions Executives. This is a high-impact, player-coach leadership role responsible for driving revenue growth, improving deal outcomes, and expanding adoption of multi-vendor service solutions.
You will partner cross-functionally and directly influence complex, high-value deals by aligning stakeholders, shaping solutions, and ensuring disciplined execution across the sales lifecycle. This role offers the opportunity to directly impact how healthcare systems optimize service, cost, and equipment uptime.
What You’ll Do
Sales Leadership & Team Development
- Lead, coach, and develop a team of Service Solutions Executives to exceed performance goals
- Elevate team capabilities in complex solution selling and stakeholder navigation
- Establish clear expectations, accountability, and performance rhythms
- Drive a high-performance culture focused on results, ownership, and continuous improvement
Deal Strategy & Execution
- Engage directly in late-stage, complex deals to shape strategy and outcomes
- Structure solutions, pricing, and contracts to balance growth and margin
- Improve win rates, deal size, and pipeline conversion across hospital systems
- Guide teams through multi-stakeholder decision processes and long sales cycles
Account & Stakeholder Alignment
- Partner with Account Executives to align territory strategy and account plans
- Build executive-level relationships across HTM, Clinical Engineering, Supply Chain, and Finance
- Ensure solutions align to customer operational and financial priorities
- Strengthen strategic alignment between customer needs and PartsSource offerings
Operational Excellence & Cross-Functional Orchestration
- Drive forecasting accuracy, pipeline discipline, and deal inspection rigor
- Collaborate with Pricing, Legal, Finance, and Service Delivery on deal execution
- Optimize sales processes to improve efficiency and scalability
- Leverage data and insights to inform decision-making and performance improvement
What You’ll Bring
Your Background
- 8–12+ years of experience in healthcare services sales, solution selling, or related field (required)
- Deep understanding of acute care hospital environments, including HTM and supply chain dynamics (required)
- Proven success closing or influencing complex deals ($250K–$1M+) (required)
- Experience leading or mentoring high-performing sales teams or overlay specialists (preferred)
- Strong financial and commercial acumen, including pricing and contract structuring (required)
- Experience with multi-vendor service models or healthcare service solutions (preferred)
Who We Want to Meet
- Act Like an Owner: You demonstrate Accountability & Execution by owning team performance and stepping into critical deals to drive outcomes.
- Serve with Purpose: You exhibit Customer Centric behavior by aligning solutions to real hospital challenges and operational needs.
- Adapt to Thrive: You show Managing Ambiguity by leading effectively through complex, evolving sales cycles.
- Collaborate to Win: You leverage Influence & Communication to align cross-functional teams and stakeholders toward shared goals.
- Challenge the Status Quo: You apply Data-Informed Decision Making to improve win rates, deal strategy, and sales performance.
Benefits & Perks
- Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
- Career and professional development through training, coaching and new experiences.
- Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
- Inclusive and diverse community of passionate professionals learning and growing together.
Interested?
We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.
About PartsSource
Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.
In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.
Read more about us here:
· PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
· PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025
· PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025
· PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025
· WSJ: Bain Capital Private Equity Scoops Up PartsSource
Legal authorization to work in the U.S. is required.
Benefits
Flexible Work Hours
Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
Learning Budget
Career and professional development through training, coaching and new experiences.
Inclusive and diverse community
Inclusive and diverse community of passionate professionals learning and growing together.
PartsSource is a technology and software platform that streamlines the management of mission-critical equipment for healthcare providers, supporting over half of the U.S. hospital infrastructure. Our digital systems automate the procurement of parts, services, technical support, and training, enabling HTM professionals to maintain essential equipment efficiently.