Director, Service Delivery - Software Advisory Services (SAS) - India

Director, Service Delivery - Software Advisory Services (Remote - India Based with Global Scope)

Are you looking for an opportunity to lead, innovate, and grow a tooling-led consulting practice?

Overview:

Connor Consulting International provides highly specialized accounting and advisory solutions to ensure contract, license, and royalty compliance. The company has experienced enormous growth since its inception in 2009. The practice has more than doubled in size every year and is presently serving as a trusted advisor to a broad range of clientele in various industries across the globe, including Fortune 500 organizations.

Connor’s continued pursuit of excellence in the delivery of Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Optimization, and FinOps advisory services has earned the trust and recognition of the world’s largest software vendors and enterprise clients. Our experienced teams ensure clients are served by industry-leading experts who combine deep domain knowledge with practical, outcome-driven delivery.

As Connor Consulting continues to grow, we are seeking a Director of Service Delivery – Software Advisory who will be responsible for driving world-class execution across Connor Consulting’s full advisory and managed services portfolio. This role owns the end-to-end delivery lifecycle for all client engagements spanning ITAM, SaaS & Cloud Advisory (ISC), Tooling Implementation & Enablement (TIE), and Managed Optimization Services (MOS).

This is a global role designed to scale with the practice as it expands. Beyond delivery excellence, this role is accountable for customer success and account expansion, IBM CVA pre-sales leadership, Global Delivery Services coordination, and intellectual property development.

Service Delivery Leadership

• Own overall delivery accountability across all three service categories: ISC, TIE, and MOS
• Lead delivery governance for MOS portfolio including engagements at MTCIT, du Telecom, DESC, ARM, Bank Muscat, and HCL Technologies
• Ensure on-time, on-budget completion of ISC advisory engagements with measurable client value
• Oversee TIE implementations (Flexera, ServiceNow, IBM ILMT/BigFix) ensuring technical quality and adoption
• Establish delivery excellence standards, methodologies, and QA frameworks
• Drive continuous improvement through AI adoption, automation, and best-practice tooling

Customer Success & Account Expansion

• Own customer success outcomes: retention, satisfaction, and reference-ability
• Proactively identify expansion opportunities within existing accounts
• Drive MOS contract renewals and upsell: additional publishers, expanded scope
• Convert ISC advisory engagements into MOS opportunities (land and expand)
• Implement voice-of-customer programs to capture feedback
• Build reference account portfolio for business development

IBM CVA & Pre-Sales Leadership

• Serve as pre-sales lead for IBM Client Value Achievement (CVA) opportunities
• Lead technical aspects of pursuits: solution design, effort estimation, presentations
• Partner with Sales on strategic pursuits requiring delivery credibility
• Support MOS and TIE pre-sales requiring technical input

Global Delivery Center Coordination

• Coordinate with GDS on resource allocation, capacity planning, and governance
• Own GDS capacity planning: forecasting, allocation, constraint management
• Ensure GDS resources (PM + Technical) meet quality standards
• Establish weekly/bi-weekly resource planning cadence
• Escalate capacity constraints to MD for resolution

Knowledge Management & IP Development

• Own intellectual property development: assessment frameworks, methodologies, playbooks
• Develop reusable delivery assets and accelerators
• Codify best practices from engagements into methodologies
• Ensure GDS resources contribute to IP development
• Target: 2 reusable frameworks/playbooks per quarter

Team Leadership

• Lead delivery capability across multidisciplinary teams
• Build scalable methodology and training programs
• Foster knowledge sharing and best practice development
• Drive utilisation optimization: 70%+ billability

Required Qualifications

• 10+ years in software asset management, IT advisory, or technology consulting
• Deep licensing expertise: Microsoft, Oracle, IBM, SAP, VMware
• Leadership of managed services or recurring revenue programs
• Experience leading global/distributed teams
• Strong commercial acumen and pre-sales contribution
• Certifications advantageous: CSAM, ISO 19770, FinOps, ITIL

Why you will love working for Connor Consulting:

• Amazing work culture and environment
  
• Competitive pay
  
• Generous benefits package
  
• Excellent career growth opportunities (You'll grow as we grow!)
  
• Paid Holidays, Sick Time, and PTO
  

Benefits - Why Connor?

We approach every relationship with purpose, attention, and a little fun! You can expect a flexible working environment, paid mental health days, a generous vacation package, and competitive compensation. You’ll be working with a highly driven, collaborative global team that values trust, accountability, and continuous learning. We nurture our people in a culture that promotes diversity and individuality that sparks innovation and creativity.  

Connor Consulting is an equal opportunity employer and values diversity, equality, and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are a professional who is looking for an opportunity where you can put your honed skills and abilities to work for a mission that you are passionate about, then this is the right career opportunity for you.

Join us and be part of our Global Team. Apply now!