Director, Research REMOTE FROM ANYWHERE IN THE USA

aytm (“Ask Your Target Market”) is hiring a Director, Research to join our growing Research Services department. This leadership role focuses on elevating the effectiveness and efficiency of our service delivery through expert research consultation, team leadership, and process improvement.

About Us

aytm delivers state-of-the-art insights automation technology and expert guidance that’s focused on providing answers for the customers of today, while evolving a platform that supports those curious about tomorrow. Advancing research with transparency and flexibility, aytm helps you connect to a community of people, optimize your products, positioning, and concepts, and get from idea to market faster. We have a world-class platform, top-tier customers, and a creative and energetic team.

Primary Focus Areas

• Consultation and supervision of project execution teams: Lead and supervise project execution teams to ensure research is designed and delivered with strategic precision, operational efficiency, and the highest quality standard.
  
  
• People leadership: Manage, mentor, train, and provide strategic guidance to Research Analysts and Research Managers, including resource allocation and project assignment.
  
  
• Operational excellence: In partnership with the Research Services leadership team, help resolve client escalations, support strategic planning and execution, and develop/manage process improvements rooted in Team KPIs to drive more effective and efficient performance and research execution.
  
  
• Client partnership: Partner directly with end clients to clarify research needs and recommend the optimal methodology and approach to deliver maximum impact through aytm.
  
  
• Thought leadership support: Partner with Marketing, Solutions Strategy as needed, to create content for conferences, social media, the aytm blog, and other channels.
  
  

The Director brings extensive market research consulting and execution experience to further strengthen the Research Services department. The ideal candidate has deep expertise in conducting quantitative research across numerous industries and a proven ability to lead quantitative market research projects of varying size and complexity (including multi-country studies and studies with advanced analytics).

Qualified candidates will demonstrate:

1. A proven track record leading and executing complex/strategic quantitative market research across numerous industries that directly addresses client business challenges and questions
2. Deep online survey research expertise, including client consulting, questionnaire design, analysis and report-building with storytelling-based deliverables
3. Experience implementing and managing service team processes and workflows
4. Resource allocation and project staffing experience
5. Strong people management and mentorship experience

Responsibilities

• Consult on and lead full- and assisted-service quantitative market research projects across multiple methodologies for a diverse client base.
  
• Partner with Research Services leadership to develop and implement team goals, processes, and tools that improve team performance and project execution.
  
• Lead client consulting and research planning; supervise project execution teams through advising/coaching, providing constructive feedback on deliverables, and resolving client escalations.
  
• Manage, mentor, coach, and train Research Analysts and Research Managers.
  
• Oversee resource allocation and project assignment across the Research team.
  
• Collaborate with Solutions Strategy, Business Development, and Account Management to scope and bid projects based on client requests and RFPs.
  
• Act as a research knowledge resource/SME for internal partners including Solutions Strategy, Business Development, Account Management, Product Strategy & Development, and Marketing.

Qualifications

• 15+ years of quantitative market research experience across multiple industries, including at least 5 years supplier-side.
• Extensive hands-on experience across the online survey-based market research lifecycle: research design, questionnaire development, survey programming, fielding, analysis, and reporting (including storytelling-based deliverables).
• Strong expertise in advanced quantitative techniques, including MaxDiff, Choice-Based Conjoint, Drivers Analysis, Segmentation, and perceptual mapping; must be comfortable designing research using these techniques and generating insights from the analyses.
• Proven experience managing direct reports, including hiring, training, developing, and mentoring research talent.
• Strong written and verbal communication skills; enjoys a consultative, collaborative approach with both clients and internal teams.
• Direct experience using one or more online survey platforms.
• Skilled in Microsoft Office Suite (especially PowerPoint and Excel) and Google Suite.
• Bachelor’s degree in business, marketing, math/statistics, social sciences, or related field required; graduate degree in MR or related field is a plus.

What we offer:

A work environment built around empathy, creativity, curiosity, organic growth and an abundance mindset. We’re a fun and vibrant group of people, dedicated to putting in the hard work to make a platform we are proud of, serving the needs of our clients with empathy, and making aytm an incredible place to work. We were awarded 2024 Inc 5000 Fastest-Growing Private Company and 2025 Inc Best Places to Work. We’re also fully virtually,  which means you’ll be working remotely from the location of your choosing (home, coffee house, library). While being a Zero-commute company and providing you with an amazing level of freedom, convenience, and flexibility, it requires a certain inner discipline and capacity to be effective at a distance. Remote work experience is preferred, but not required..

Benefits would include:

• Unlimited, responsible PTO - With a recommended minimum number of days taken each year
• Affordable Insurance -$0 deductible Health plans plus dental, vision, and more!
• 401k retirement - Account with automatic company contributions
• Dependent Care - a pre-tax benefit account that you can fund to pay for eligible dependent care services
• Professional Development - Bring your professional Development needs to the table and get your career nourished
• In-Home Snack allowance - Who doesn’t love some yummies to get you through the day?
• Cellphone/Internet credits - Get tax-free credits to use toward your cell phone and internet utilities.
• Equipment and Structured Onboarding - We will provide you with the equipment and tools you need, along with great onboarding courses to set you up for success.
• Paid Volunteer Time - We support you helping others
• Great colleagues and an opportunity to sail into uncharted waters with a profitable company that is changing its industry! 

**aytm is an Equal Opportunity Employer and committed to a diverse, equitable and inclusive culture and workplace.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military
status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.