Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role:

The Director of Professional Services at Veeam is responsible for managing the delivery of professional services to customers through our partner-aligned model. This role leads the Professional Services and Technical Account Management (TAM) teams to ensure effective customer onboarding, successful implementations with partners, and strategic guidance that enhances customer value and retention. The Director will implement service strategies, maintain operational standards, and optimize tools and methodologies to support scale and growth in the AMER region.

**Please note the associated comp ranges listed are indicated by state/region and would be adhered to based on associated candidates in those areas; also make note that midpoint/middle of range for each zone is the budgeted comp target**

What You’ll Do:

Delivery Frameworks & Methodologies

Drive standardized delivery frameworks for global consistency and scalability
Innovate with tools, automation, and AI to optimize service delivery and performance
Align practices with business goals to drive revenue, profitability, and customer satisfaction.

Client and Partner Engagement

Build long-term client relationships by aligning services with their needs
Develop strategic partnerships for integrated service delivery
Enhance client satisfaction through feedback and proactive improvements.

Operational & Financial Excellence

Manage Professional Services P&L for timely, high-quality delivery and cost efficiency
Optimize resource planning, project management, and performance tracking tools
Collaborate with Sales and Pre-Sales to support sales and identify growth opportunities.

Hiring & Team Development

Lead hiring to build high-performing Professional Services teams
Develop enablement programs for consistent and effective team delivery
Foster a culture of accountability, innovation, and continuous improvement.

What You’ll Bring:

8+ years of experience in professional services roles within software companies, particularly SaaS, with 3+ years in a leadership position
Strong understanding of enterprise software architectures, including cloud technologies and modern application development
Proven ability to lead and thrive in a fast-paced, dynamic, and growth-oriented environment
Demonstrated success in managing revenue targets and driving services sales efforts
Strong leadership skills, with a history of developing and guiding high-performing teams
Excellent communication skills, with the ability to manage customer relationships and expectations effectively
Bachelor's degree in computer science, Engineering, Business, or a related field; MBA preferred
Willingness to travel as required (at least 40% for customer engagements and business needs)

What You’ll Get:

Unlimited PTO
Medical, dental, and vision benefits that start on day one
Flexible spending accounts
Life insurance and short-term and long-term disability coverage
Family planning support benefits, along with 100% paid maternity and parental leave
401k match
Veeam Care Days – additional 24 hours for your volunteering activities
Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program.

#LI-KS2

What you'll get

Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Compensation Transparency

Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.

In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.

U.S. Geographic Zones & Compensation Ranges (TTC / OTE)

Zone 1: San Francisco Bay Area, New York City Boroughs

$257,900—$478,800 USD

Zone 2: Washington, California (excluding San Francisco Bay Area)

$236,400—$438,900 USD

Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona

$214,900—$399,000 USD

Zone 4: All other US locations

$186,900—$347,100 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

Director, Professional Services Management

TLDR

Benefits