Who is Tenable?

Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

The Professional Services Delivery Director is an experienced, enthusiastic, hands-on leader who can manage, promote and deliver Tenable industry leading services to maximise the value proposition of adopting Tenable technologies and solutions and future customer success. They will lead a theatre wide Services delivery organisation acting as a single point of contact for all service delivery needs for their direct reports and across the theatre. They are responsible for building a community of highly talented consultants and resources providing predictable and repeatable high-quality outcomes to our clients. The role plays a vital role in creating healthy client relationships and acts as an expert providing direction and guidance to process improvements and establishing policies and procedures for service delivery.

Overall responsibility for hiring training, development, mentoring and performance of our consultants and team leads. A key responsibility is governance across our delivery process. Finally, you will also be responsible for the continuous improvement of Services delivery development, working with direct reports and peers in support of Tenable’s Cyber Exposure vision The candidate must have experience managing a diverse staff and adhering to industry and company best practices for service delivery. It is absolutely imperative that the person has the ability to adapt to change as well as implement the changes required to continually improve and mature our service delivery.

This role will report into the Professional Services Theater Director.

Your Opportunity:

Development of theatre wide Services Delivery teams and processes to support successful implementations of Tenable solutions.
Accountable for successful delivery of multiple, concurrent deployment projects.
Maintain key customer relationships, serving as the company sponsor for key deployments.
Thought leadership and best practice development for successfully deploying Tenable solutions.
Operational business management resulting in accurate capacity management that supports the needs of the theater.
Work closely with sales, support, training and development teams to deliver customer success and realized value.
Develop, enable, certify, and monitor partner delivered services ensuring consistent, successful delivery of Tenable’s solution across the entire ecosystem.
Be prompt and provide high quality service and leadership to align with customer goals and requests.
Lead interaction and collaboration with other internal teams such as Engineering and Support as needed to address escalated issues.
Interact with all levels of management and roles within the customer organization and Tenable.
Collaborate with the sales team on existing customers up-sell and cross-sell opportunities.
Shape and influence Tenable’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction.
Provide mentoring, guidance, and expertise to less experienced team members.
Develop and maintain a knowledge repository of deployment best practices and other customer ideas which can continually enhance Tenable’s products and repeatability of service delivery.
Support the enablement of Tenable partners by supporting their training, mentoring, certifying, and inspecting.
Direct resource management is within the Theater. However, developed processes and procedures for consistent delivery are expected to be leveraged globally.

What You'll Need:

Strong leadership and team building skills and experience.
Professional services business development and delivery experience.
Ability to have CxO level discussions about how to successfully deploy Tenable solutions.
An impeccable track record of delivering customer success.
Ability to work independently and collaboratively supporting the development of client deliverables.
Programme and project Management experience.
Multi-tasking ability.
Comfortable and willing to be a hands-on contributor.
Excellent communication skills, including issue tracking, triaging and crisis management.
Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information and Developing Standards.

Education:

Bachelor's degree OR 10+ years experience in IT, security, risk management or professional services.

#LI-AV1

#LI-Hybrid

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [email protected] for further assistance.

Tenable Data Consent Statement

Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review.

For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.

Director Professional Services Delivery Management

TLDR