Lead a motivated product support team, enhance customer satisfaction through innovative support processes, and collaborate cross-functionally to improve product experiences.
At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.
Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.
We are seeking a highly experienced and motivated SaaS Product Support Director to lead and manage our product support team. As the Director, you will be responsible for ensuring exceptional customer experiences through efficient and effective support services.
What you’ll be doing:
About the team:
Our product and engineering teams are dedicated to providing the industry’s best-in-class end to end supply chain visibility platform. We are committed to building a high-performing team with software craftsman-thinking who are dedicated to developing and enhancing our core platform, and we want you to be a central part of it!
We help companies transform their end-to-end supply chain with real-time visibility. Over 600 of the world’s most recognized brands, including 9 of the top-10 CPG and 18 of the top-20 Food & Beverage companies trust FourKites to digitize their supply chains for greater agility, efficiency and sustainability.
Who you are:
Who we are:
FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.
FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office.
Benefits
Flexible Work Hours
Hybrid, flexible approach to work
Home Office Stipend
Home Office setups and Technology reimbursement
Learning Budget
Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)
Paid Time Off
36 PTO days( Sick, Casual and Earned), 5 recharge days, 2 volunteer days
Wellness Stipend
Annual wellness stipend
FourKites provides advanced real-time visibility solutions that transform supply chain data into automated actions, empowering shippers and trucking companies to enhance efficiency and transparency. Serving over 1,600 global brands, FourKites processes millions of supply chain events daily, enabling businesses to prevent disruptions and make faster, data-driven decisions.
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Service Q&A's