Here’s a summary of the role

You’re a senior Product Operations leader who thrives in complexity and brings order, momentum, and measurable results. You operate comfortably at executive level, turning data into direction and strategy into execution.

In this role, you’ll design and run the operating system that powers Product Management, Delivery Management, and Content across multiple business units. You’ll create clarity where there’s noise, enforce standards that accelerate delivery, and build an operating rhythm that lets product teams move faster — not slower.

This is a high‑visibility leadership role for someone with conviction, pace, and an AI‑first mindset who knows how to scale product organisations, drive execution discipline, and communicate with impact.

Here’s a breakdown of what you’ll do (not all of it, just the important stuff):

Own and continuously evolve the operating cadence for Product, Content, and Localisation across all business units.

Impose consistent standards, processes, and governance that enable predictable, high‑quality product delivery.

Create a single source of truth for product performance, delivery health, and customer usage insights, partnering closely with Analytics.

Lead the transformation of content and localisation operations into an AI‑first, modern, and scalable capability.

Govern strategic product and technology investments, tracking allocation, impact, and outcomes end‑to‑end.

Clearly communicate product plans, progress, risks, and results to senior leadership with confidence and credibility.

These are the essentials you’ll need to get an interview:

Senior product operations leadership experience, operating across multiple teams or business units in complex organisations.

Proven ability to design and run product operating models that improve execution speed, predictability, and outcomes.

Strong product mindset, with a clear understanding of value, trade‑offs, adoption, and customer impact.

Data‑driven decision making, with hands‑on experience using metrics, dashboards, and tooling to guide execution and planning.

Credible executive presence, comfortable influencing GMs and senior leaders with clear, opinionated recommendations.

Demonstrated AI curiosity and application, using automation and modern tooling to improve product or content operations.

It would be great if you had these too, but we’ll support you if you don’t:

Experience scaling product or content operations in a global, multi‑region environment.

Hands‑on exposure to modern product analytics or delivery platforms (e.g. roadmapping, portfolio management, content systems).

Background in SaaS or platform‑based product organisations.

Experience transforming manual or fragmented workflows into automated, AI‑enabled systems.

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}

Director, Product Operations

TLDR