Director, Product Management

At Shutterfly, we make life’s experiences unforgettable. We believe there is extraordinary power in the self-expression. That’s why our family of brands helps customers create products and capture moments that reflect who they uniquely are.

Shutterfly is looking for a Director of Product Management to lead the vision, strategy, and execution for our end-to-end shopping, cart, and checkout experiences across web and mobile apps. This leader will own one of the most critical customer journeys at Shutterfly – how millions of customers discover, configure, and purchase personalized products.

You will define the future of our commerce experience by building intuitive, high-performing shopping flows that reduce friction, increase conversion, and delight customers throughout the purchase journey. This role sits at the center of Shutterfly’s consumer platform and will partner closely with Engineering, Design, Marketing, Analytics, and Business leaders to drive meaningful customer and business outcomes.

This is a highly visible leadership role where you will shape strategy, lead a team of product managers, and drive innovation across a complex and evolving commerce ecosystem. The ideal candidate combines deep product thinking, strong technical fluency, data-driven decision making, and exceptional leadership to deliver impactful customer experiences at scale.

What You'll Do Here:

• Own the Commerce Experience
  • Lead product strategy and execution for shopping, cart, promotions, and checkout experiences across Shutterfly’s web and mobile platforms.
  • Deliver seamless purchasing journeys that support complex personalization workflows while maintaining speed, simplicity, and reliability.
• Drive Customer Centric Innovation
  • Identify opportunities to improve the end-to-end customer journey from discovery through purchase, reducing friction and increasing conversion.
  • Champion customer insights, data analysis, and experimentation to continuously improve the shopping experience.
  • Deliver intuitive product discovery, cart, and checkout flows that support personalization, promotions, and gifting experiences.
• Lead Product Strategy and Roadmaps 
  • Define and execute a multi-year product vision for commerce capabilities that supports Shutterfly’s growth strategy.
  • Prioritize product investments across customer experience improvements, platform capabilities, and technical modernization.
  • Align stakeholders around clear product strategies, measurable goals, and shared success metrics.
• Build and Lead High Performing Product Teams 
  • Lead and mentor a team of product managers responsible for commerce experiences.
  • Foster a culture of customer obsession, experimentation, and operational excellence.
  • Partner with design and engineering leaders to build scalable product capabilities and best-in-class customer experiences.
• Drive Measurable Business Impact
  • Own key business metrics including conversion rate, cart completion, average order value, and customer engagement.
  • Lead experimentation programs that unlock measurable improvements across the shopping journey.
  • Drive cross-functional initiatives that enable Shutterfly’s next phase of growth.

The Skills You'll Bring:

• 10+ years of product management experience, including leadership of complex consumer-facing products.
• Proven success building or scaling e-commerce, marketplace, or consumer platform experiences.
• Experience leading product teams and delivering high-impact initiatives across cross-functional organizations.
• Demonstrated ability to define product strategy and translate it into execution through roadmaps, experiments, and launches.
• Deep experience partnering with Engineering, Design, and Data teams to build and launch products at scale.
• Strong analytical mindset with experience leveraging data, experimentation, and customer research to inform decisions.
• Exceptional communication and stakeholder management skills, with the ability to influence executives and align diverse teams.

Preferred Qualifications: 

• Experience owning shopping, cart, checkout, or payments experiences in a high-scale consumer platform.
• Background working with consumer marketplaces, e-commerce platforms, or personalization technologies.
• Experience with experimentation frameworks, conversion optimization, and customer journey analytics.

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

This position will accept applications on an ongoing basis until filled.

The compensation package for this role is based on multiple factors, such as job level, responsibilities, location, and candidate experience. The base pay ranges included below are specific to the locations listed, and may not be applicable to other locations.

California : [$170,000-240,750]

Connecticut and New York: [$170,000-220,250]

Colorado, Illinois, Minnesota and Washington: $170,000-204,000]

Nevada: [$159,750-220,250]

Maryland and New Jersey: [$183,500-220,250]

Hawaii : [$159,750-191,750]

This position may be eligible for a bonus incentive, health benefits, a 401K program, and other employee perks. More details about our company benefits can be found at https://shutterflyinc.com/benefits/.

This opportunity can be remote, but candidates must reside in a state in which Shutterfly is registered to do business. This includes all US states except District of Columbia, North Dakota, Mississippi, Rhode Island, Vermont, and Wyoming.

This position will accept applications on an ongoing basis until filled.

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