Director, Product Analytics

Narvar is growing! 

We are looking for a hands-on leader to establish and develop the Product Analytics capability at Narvar. In this role you will generate insights and recommendations that drive our company strategy, product roadmap and go-to-market efforts. You will be responsible for shaping the strategy for critical product areas through data and providing relevant insights based on analysis.

We are building a data-driven product development protocol with robust industry and company insights, deep and accurate tracking structure, A/B testing, feature performance insights, and more. Our product analytics frameworks will drive better decision-making and will scale well with the business. As the subject matter expert on product analytics, metrics and success measurement, you will play a key role in guiding product development and driving business growth.

Day-to-day

• Influence decision makers in cross-functional teams by redefining key metrics of success, building data-driven narratives on growth opportunities, and sizing outcomes.
• Collaborate with Product, Engineering, Design, and other teams to prioritize and execute product initiatives for business growth. Conduct deep-dive analysis of post-launch impact and provide recommendations to optimize the product experience. 
• Monitor the health of the business and product by tracking KPIs against targets and conducting investigations of key trends and their underlying drivers.
• Define success metrics for product initiatives, measure product performance by constant monitoring and regular communication with PMs. Proactively collaborate on a product strategy with the Product department.
• Guide the team’s design and execution of experiments and A/B tests, including analyzing and interpreting results, and providing actionable insights for product performance improvements.
• Guide the team to implement analytical solutions to support key product objectives.
• Lead the team to develop and implement data visualizations and interactive dashboards to facilitate communication and generate insights for stakeholders.

What we’re looking for

• Minimum of 7 years of experience in product analytics, business intelligence, or strategy consulting. 
• Proven experience influencing decision makers across cross-functional teams using insights generated through quantitative and qualitative data and analyses.
• Ability to synthesize data into actionable insights for stakeholders at all levels, including business, technical, and executives. 
• Excellent communication and presentation skills, with the ability to effectively communicate complex analyses to technical and non-technical stakeholders.
• Strong analytical and problem-solving skills, with the ability to thrive in ambiguous environments and find solutions to complex problems. Start-up experience is a plus.
• Ability to work autonomously and lead initiatives across multiple product areas.
• Experience with product analytics tools (such as amplitude, heap, mixpanel)
• Experience developing and implementing data visualizations and dashboards using tools like Tableau, Looker, etc.

Why Narvar

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.