Director Engineering, Platform Services

About HighLevel: HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.   Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.   Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.     Our Customers  HighLevel serves over 60K agencies & entrepreneurs and 500K businesses globally, delivering mission-critical marketing, communication, and automation workflows. Scale at Highlevel We operate at significant scale, managing: 40+ billion API hits and 120+ billion events per month , 500+ microservices in production 200+ TB of application data , 6+ PB of total storage . As we scale, our platform must evolve to support AI-enabled products, developer velocity, and efficient infrastructure usage. About the Role:We are seeking a Director – Platform Services to lead HighLevel’s evolution toward a modern, AI-enabled, developer-first platform. This role is responsible for: Designing and operating scalable cloud infrastructureDriving platform services that enable product teams Leading adoption of AI capabilities across platform services Improving developer productivity and internal tooling Defining and executing infrastructure automation and cost strategies This is a strategic and execution-focused leadership role, critical to HighLevel’s ability to scale efficiently, innovate faster, and operate with strong reliability and cost discipline. Responsibilities: Requirements:

Nice to Have :

Experience enabling AI/ML platforms or AI product integrations

Familiarity with LLM platforms, model serving, or AI infrastructure

Experience with Internal Developer Platforms (IDP)

Experience in high-growth SaaS environments

Exposure to compliance and audit-driven environments (SOC2, IPO readiness)

What Success Looks like  (First 6–12 Months)

Platform services enable faster and more reliable product development.

AI capabilities are safely and effectively adopted across teams.

Developer productivity improves measurably.

Infrastructure is highly automated and requires minimal manual intervention.

Costs (including AI workloads) are optimized and predictable.

Platform and infrastructure systems are scalable, secure, and reliable.