Director, People Operations & Total Rewards

As the Director, People Operations & Total Rewards, you’ll play a critical role in building,  optimizing and scaling the People Operations function in support of the growing Iterative Health  network. This is a hands-on, strategic role focused on integrating newly acquired businesses,  building, implementing and harmonizing best-in-class HR operational systems, processes and  programs, and supporting leaders across a highly distributed hourly and salaried, growing multi-site  network and corporate team. 

Success Criteria: 

This role requires a process and infrastructure builder as well as a functional expert within HR systems, compensation models, benefits (total rewards) and analytics. Experience growing and scaling a field-based, multi-location workforce in the U.S. and globally is preferred. You will serve as both a strategic partner and tactical operator, ensuring compliance, standardization, efficiency, and consistency while empowering people leaders across the platform. 

The ideal candidate is hands-on and willing to “roll up their sleeves” to be a builder of HR  infrastructure that will scale with growth. They are detail-oriented, analytical and equally  comfortable, solving immediate operational needs while balancing strategic focus on designing,  building and implementing scalable processes for the future. They will continuously scan for  better tools, processes, and practices to elevate the employee experience and improve  operational efficiency - playing a key role in shaping a best-in-class People Operations function for the company. This person will have the influence skills and confidence communicating from  the ET level down to the hourly clinical operations level.  

Key Responsibilities: 

• People Ops Infrastructure: Develop plan around consolidating and harmonizing disparate HR systems and processes towards a unified approach under one holistic HRMs. Lead system integration of new HRMs system, defining business requirements and working with vendor integration team and IH stakeholders to ensure seamless adoption and usage across the company. 
• HR M&A Integration: Partner with operations leadership, finance and HRBPs to conduct due diligence and assess total rewards analysis to ensure seamless onboarding and integration of acquired companies’ employees into IH while harmonizing benefits, policies and procedures. 
• Lead Total Rewards strategy development, leveraging external brokers, finance and internal stakeholders to support optimizing current benefit plan’s structure, competitiveness and cost considerations in time for open enrollment period. 
• Systems & Data: Lead the ongoing ownership and management of an HRIS platform, ensuring data integrity, efficiency, and scalability across multiple site locations. Develop people analytics and reporting mechanisms to provide the business with a scorecard on key KPIs and HR metrics on a regular basis. Lead a key initiative for the business in implementing an enterprise-wide HCM that will enable productivity and efficiency in our HR services across the entire organization. 

• Policy & Compliance: Develop and implement HR policies, procedures, and documentation aligned with federal, state, and local labor laws across multiple operating locations, including globally as we expand our international footprint. 
• Develop and work with operations and HRBPs to implement compensation strategies for both a field based hourly workforce and a high-tech salaried corporate workforce, aligning processes and policies across the enterprise. Conduct market pay evaluations and support continuously improving our job-leveling and internal career progression architecture across corporate and field teams. 
• Process Improvement: Enhance organizational performance and employee experience through efficient, scalable HR processes
• Oversee payroll processes (as partner with finance), benefits enrollment, and vendor  management to deliver seamless employee experience. 
• Employee Experience: Partner with local leaders to promote a positive culture, engagement, and retention strategies, ensuring people-operation and total rewards initiatives align and scale with business strategy. 

Ideal Profile: 

• 8–12+ years of HR/People operations and total rewards leadership experience with a high growth, start-up environment or investor-backed portfolio company who has navigated scaling and building structure and process to transform the company’s evolution. 
• Proven experience building and implementing HR processes and systems in multi-entity or acquisitive growth environment. 
• Experience within the healthcare services or pharmaceutical, biotech industry, particularly with exposure to multi-site clinical research operations. 
• Proven experience in developing and implementing comprehensive HR strategies in a fast paced start-up environment
• Experience with managing HRIS platforms (e.g. BambooHR, ADP, Rippling) and implementing larger, more sophisticated, holistic HRM systems such as Workday, Oracle HCM or UKG. • Experience evaluating total rewards programs and managing benefits administration across enrollment, renewals, vendor relationships, employee communications, and ongoing issue resolution. 
• Demonstrated experience aligning compensation programs that are tied to business results across a growing and changing organization. 
• Highly analytical and comfortable with data gathering and data analysis. • Hands-on operator with the ability to balance structure building with day-to-day execution. • Excellent interpersonal, communication, and relationship-building skills; capable of working effectively with diverse leadership teams as well as hourly site clinical staff up to ET level. • Ability to manage multiple priorities and deliver high-quality outcomes in a dynamic  environment

• M&A integration experience is highly preferred. 
• Comfortable working in a hybrid/distributed team environment. 
• Able to work in corp. office (Boston or NYC) two days a week (Tues. & Thurs.) 

Education and Training 

Bachelor’s degree in human resources, Business Administration/Finance, or a related field required,  master’s degree or MBA preferred