Director of Trade Operations, North America

The Director of Trade Operations, North America works with key internal and external stakeholders to ensure appropriate channel management and distribution solutions for a best-in-class distribution network.  This individual’s primary responsibility will be to manage the ongoing business relationship with Sobi’s third-party logistics providers (“3PL”).

The Director of Trade Operations, North America works on complex issues where analysis of situations or data requires an in-depth knowledge of the customer and distribution landscape. Overseeing the 3PL function requires working cross-functionally to drive issue resolution and continuous improvement of processes. This individual is responsible for implementation of strategies that bring value to Sobi and its Trade channel customers.

The Director of Trade Operations, North America will excel at working cross-functionally and collaboratively with many internal stakeholders including, but not limited to, Order Fulfillment, Supply Chain, Logistics, Finance and Quality.   Overseeing and managing the collaboration of internal stakeholders  and the 3PL  ensures that Sobi, with its 3PL, achieves distribution network success.

Responsibilities include but are not limited to:

• Account Management to ensure operational flow of order activities between 3PL and distribution centers/trading partners in North America.

• Management of day-to-day operations of the 3PL and the services it provides to Sobi, including, but not limited to coordination and oversight of inbound products and inventory; storage (warehousing); order processing and distribution; inbound and outbound logistics (shipment/transportation); pack outs, DSCSA, product damage and temp excursions, etc.
• Conducts scheduling and planning activity meetings to ensure product availability at 3PL meets direct customers’ needs; daily monitoring of direct customer orders and sales.
• Engage with Trade customers to address questions and resolve issues related to customer account set up and account maintenance, customer orders and 3PL shipment delays
• Contract negotiations, implementation and oversight of contractual requirements. Ensure adherence to the operational components of the 3PL Distribution and Services Agreement.  
• Partner with 3PL to identify appropriate shipping solutions (e.g., trucks/validated shippers, EPTN lanes) to deliver product successfully.
• Establish 3PL as an extension of Sobi Finance including matters related to AR/AP, chargebacks, return approvals and credit limits.
• Responsible for risk assessment and mitigation of Trade Order Fulfillment Processes of the 3PL and aligning them with Sobi’s standards and practices.
• Monitors and maintains compliance to Sobi’s standards, raising and addressing issues as they arise.
• Develop and implement performance requirements and reportable metrics for the 3PL to measure against Sobi’s standards for trade customer’s timely access to Sobi’s  portfolio.
• Responsible for the analysis of the 3PL’s scorecard metrics and publication of performance to key internal stakeholders. 
• Development and coordination of 3PL performance improvement initiatives, ensuring accountability to performance expectations.
• Drive process improvements with the 3PL, including development of continuous improvement plans and fostering process improvement behaviors.
• Monitor SOPs, work instructions, job aids, and business rules to ensure compliance by 3PL to Sobi requirements.

Minimum requirements:
 

• Minimum of 10 years’ experience in the pharmaceutical/biotech or related healthcare industry including management of a 3PL or related logistics provider.
• Deep understanding of US commercial distribution, 3PL operations and healthcare environments.
• Strong knowledge of global shipping, Incoterms, DSCSA and trade compliance
• Experience with new product launches.
• Experience with ERP systems, EDI trade data platforms, and 3PL reporting systems.
• Possess 5+ years of successful account management experience with increasing levels of responsibility demonstrated.
• Ability to work effectively with cross-functional stakeholders including Supply Chain, Finance, Quality, Order Fulfillment and Logistics.
• Ability to rapidly assimilate information and to prioritize and manage multiple projects.
• Proficiency required in MS Office applications, including Word, Excel and PowerPoint, to assimilate and develop presentations and reports. 
• Incumbent must possess excellent written and spoken communication skills; be able to prioritize work and communicate with expediency with senior leaders; possess solid business judgment and attention to detail; ability to multi-task and problem solve to resolve issues with the 3PL, as well as internal business partners.
• Deep experience working in fast-paced environments managing multiple responsibilities, projects and requests from internal stakeholders.
• Proven track record of exceeding objectives and goals, as an individual and as part of a team.

Travel:  Approximately 25% of the time

Compensation and Total Rewards at Sobi

At Sobi, we are dedicated to providing our employees with a comprehensive and industry-competitive total rewards package. Our compensation philosophy is designed to recognize and reward talent, ensuring that your contributions are valued and reflected in your overall rewards.

Your total compensation at Sobi goes beyond just your base salary and annual bonus. It also includes a robust suite of benefits, such as:

• A competitive 401(k) match to support your financial future.
• Tuition and wellness reimbursements to invest in your personal and professional growth.
• A comprehensive medical, dental, and vision package to prioritize your health and well-being.
• Additional recognition awards to celebrate your achievements.

The base salary range for this role is 185,000– 240,000. Each individual offer will be determined based on several factors, including your experience, qualifications, and location. Additionally, this role is eligible for both short-term and long-term bonuses, as outlined in the plan details.

All Sobi employees need to demonstrate behaviors in line with Sobi's core values: Care, Ambition, Urgency, Ownership and Partnership. Are you ready to be on the Sobi team? Come join a culture that empowers every person to be the person that makes a difference for rare disease.

Why Join Us?

We are a global company with over 1,900 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our day-to-day wins, and a Board with a stellar track record, we’re ready to take on the world’s diseases, ailments and adversity. Our people believe they have the power to make a positive impact in others’ lives because that’s exactly what we do here. If you’re seeking a career that taps into your talents in a way that makes the world a better, healthier place, we just may have a job for you.

We know our employees are our most valuable asset, and our culture conveys that. We offer a competitive benefits package, to support the health and happiness of our staff.

Sobi Culture

At Sobi, we refuse to accept the status quo. This is because we have witnessed first-hand the challenges facing those affected by rare diseases, and have used this knowledge to shape our business to find new ways of helping them.

As a specialized biopharmaceutical company, we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into ground-breaking treatments, we help make medicine more accessible and open up more possibilities for patients and more opportunities for those caring for them. This has been our approach since day one, but we know we can’t change the world of rare diseases on our own. Accomplishing this requires strong partnerships with patients, partners and stakeholders across the entire value chain. Together, we define how our business can create solutions that serve the needs of those affected by rare diseases while facilitating sustainable growth.

An Equal Opportunity Employer

Sobi is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Sobi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity, protected veterans and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status or protected groups by the laws or regulations in the locations where we operate.

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