Director of Tech and Innovation (100% Remote Work)

About TaxValet

We’re not just a tax company. We’re an emotions company. We believe that the work we do is a reflection of our higher purpose in life. And if the work isn’t fulfilling and enjoyable, what’s the point? At our company, our Core Purpose is to “transform negative emotions into something positive for our clients, partners, and each other”. It just so happens that we do that by eliminating the hassle and stress of sales tax. We are looking for candidates who are enthusiastic and want to work towards our Core Purpose, too.

As a fractional sales tax department, TaxValet handles everything for clients, from nexus analysis to permit registrations, filings, audit support, and more. Unlike traditional sales tax software that overpromises and underdelivers, we provide a comprehensive, custom-tailored solution that grows with our clients' businesses. And unlike traditional professional service firms, we offer an all-inclusive solution for a simple, predictable monthly rate with no billable hours. 

We're a fast-growing, fully remote, financially stable, and profitable business with an AWESOME team of 80-ish teammates. We're building a world-class fractional sales tax department, and new team members will be part of the reason why.

As a certified B-Corporation, TaxValet is committed to using business as a force for good. This means we consider the impact of our decisions on our team, clients, community, and environment. We're also a "give 1%" organization, dedicating 1% of profit, employee time, and service time to nonprofits.

We are a core-value-driven business. That means we hire, promote, and reward based on alignment with our core values:

• Feel It: We value connecting with the real emotions and experiences of others. We also value respectfully sharing our own real emotions and experiences with others.
• Shape It: We proactively contribute our ideas and talents by speaking up, challenging the status quo, and taking calculated risks to shape our future.
• Own It: We take full responsibility for our actions, decisions, and outcomes. We use both successes and failures as opportunities for growth, openly sharing lessons learned.
• Crush It: We relentlessly pursue exponential impact in our business and life.
• Question It: Be curious. Ask questions. Seek clarity in the pursuit of continuous improvement and excellence. Create a culture of fearless inquiry.

If you're enthusiastic about transforming negative emotions into something positive and want to work towards our Core Purpose, we'd love to hear from you!

Title: Director of Technology & Innovation

Location: 100% Remote work in South Africa with core working hours of 1:00 PM - 5:00 PM SAST. Remaining hours can be completed before or after the core working hours.

About The Role

The Director of Tech & Innovation will play a pivotal role by leading the team responsible for designing and implementing technology and innovative ideas that will support the company’s long-term goals. This role combines strategic planning with hands-on collaboration. The director will work with other department heads to identify challenges, develop solutions, and ensure systems are secure, reliable, scalable and effective. 

As a member of TaxValet’s leadership team, this role offers a unique opportunity to shape the future of a rapidly growing company, directly impact business growth, and build a world-class team in an environment that values innovation, data-driven decision making, and transformative client experiences.

Why This Role Exists

This is a newly created leadership role at TaxValet. As we grow, technology, data and automation are becoming central to how we serve clients and scale sustainably. 

We are looking for a Director of Technology & Innovation who will build this function from the ground up. This role starts with a small but capable team and significant opportunity to define structure, priorities, and ways of working. This includes defining how technology decisions are made, establishing standards and operating rhythms, and partnering closely with leadership and department heads to turn vision into execution. 

Your Qualifications

We’re looking for someone who is ready to learn and grow professionally, and wants a career (not just a job). We can train you on a lot of things, but here are our non-negotiables:

 Professional

• 5+ years of experience in technology, innovation or similar field with at least 3 years of experience leading technical teams within a service-based industry.
• Bachelor’s Degree or higher in Information Systems, Computer Science, Accounting, Business or related field.
• Preference for those who have a background in accounting, tax and/or financial-focused organizations, and experience leading digital transformations in a professional services firm.
• Technical expertise leading project management, data analytics platforms (ex: Quickbase, Alteryx) and applied AI solutions (such as Copilot, OpenAI, Azure AI).
• Proven success leading product development from ideation through execution with strong returns on investment
  
  

Interpersonal 

• You’re a natural leader.You enjoy working with diverse people and a variety of ideas, driving the team toward a common goal. You enjoy being a coach or mentor to others, unblocking their stucks, and developing experts and leaders within your field.
• You’re an effective and comfortable communicator. Whether it’s writing, video chats, or phone calls, you communicate with ease and clarity across various mediums. You’re comfortable getting your point across in any setting and love collaborating with others. You have the ability to explain complex topics to non-technical stakeholders.
• You’re intellectually curious. You’re comfortable with ambiguity and are a seeker of new challenges.
• You’re eager to learn. New skills and technologies excite you! You’re always looking to expand your knowledge and grow professionally, exhibiting humbleness when exploring the unknown.
• You’re a strategic thinker with the ability to create a vision for the future, absorb and analyze information, and help the team create actionable initiatives. 
• You are not afraid to challenge the status quo and speak up when something doesn’t seem right. You’re confident in voicing concerns and advocating for what’s best for the team, clients, and TaxValet as a whole.

Your Primary Responsibilities

• Vision & Direction. Define and drive the strategic goals of the Tech & Innovation Team in alignment with the department and company’s future direction. Develop and maintain a comprehensive long-term roadmap for this team’s operations. 
• Team Development, Management and Leadership. Develop Tech & Innovation Team members. Ensure adequate learning opportunities for all staff related to current innovative trends and emerging technologies, and other areas of interest. Effectively communicate processes, procedures and their underlying reasons to the team. Identify areas where employees need additional training and hold them accountable for their work.
• Innovation & Problem-Solving. Support this team in identifying operational issues, pain points and bottlenecks, and designing practical solutions. Focus on continuous process improvement, technology adoption across the organization, and team development initiatives to ensure the department remains ahead of innovative trends, and evolving client and employee needs. Lead cross-department projects to improve workflows and data accuracy. Evaluate tools and approaches that improve efficiency and client service.
• Technology Oversight & Vendor Management. Evaluate, oversee, and evolve the work of our IT managed service provider. Manage technology vendors and software contracts. Ensure systems meet security and compliance requirements. Handle major or significant escalated technology issues with a focus on training and supporting the team in resolving these challenges.
• Change Leadership. Support adoption of new tools and processes across teams. Establish healthy communication channels across teams, encouraging collaboration where necessary to achieve company goals. 

This Role is a Fit For You If…

• You enjoy building teams, systems and processes where they minimally existed before. 
• You are comfortable operating with ambiguity and setting direction.
• You can easily translate complex technical decisions into clear business impact. 
• You care deeply about how technology affects people’s day-to-day work. 
• You feel happy when you hear that this role is not a purely hands-on engineering role, a narrowly scoped IT support position, or a role where priorities and structure are just handed to you. 

Compensation and Benefits

We believe working side-by-side with an awesome team is the greatest benefit there is, but there are other reasons why we love working at TaxValet including:

• Compensation: 
• Base Salary - 1,202,583ZAR / yr
• Bonus Potential - 10%+ of base salary based on set targets.
•  
• 43 days off per year. This includes 22 holidays per year, plus 21 days of PTO per year. Yes, seriously. 
• 3 additional days off per year to volunteer and serve your community 
• 100% Remote work with flexible working hours
• The ability to participate in the company profit sharing program the year after your hire date (pending passing a financial literacy quiz.) 

Some intangible benefits include:

• Don't just take our word for it—see what our employees have to say:
• For the past 5 years, we've proudly maintained an impressive eNPS score of over 90!
• Our team has consistently awarded us a 4.9-star rating on Glassdoor!
• TaxValet has made the Inc 5000 list in 2023, 2024, and 2025
• We’re proud to have made the top 10 list for Best Remote Workplaces in America by Best Companies Group in 2023 & 2025
• Come join us and find out why!
• We encourage ongoing training, and learning and development, through munch and learns, coaching, the chance to work on diverse projects, our continuous education reimbursement program, and more!
• We believe in and support growth opportunities. We take pride in promoting from within, and we encourage cross-department moves to explore new areas of the business and broaden your skill set.
• We are proud to have a diverse team of employees where everyone’s voice matters. And we mean that! We have regular processes in place for everyone to share their feedback, thoughts and ideas.