Director of Talent

AI overview

Lead the global recruitment function at Airship, driving talent acquisition strategy aligned with company growth and optimizing hiring processes with innovative AI tools.

About Airship

Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more. 

Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.

We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.

To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn.

About the Role

As Director of Talent at Airship, you will be the functional owner of our global recruitment function. You will have end-to-end accountability for all talent acquisition activities across every geography (US, EMEA, APAC) and business function (Engineering, Revenue, Solutions, Marketing, G&A). This role is the single point of ownership for company-wide recruitment strategy, execution, and outcomes.

This is a hands-on role. You will personally recruit for a variety of positions while simultaneously building the scalable systems, processes, and infrastructure that enable Airship to efficiently achieve its hiring goals. You will navigate both strategic and tactical work, from setting global talent strategy and reporting to leadership on talent metrics and insights, to sourcing candidates, running searches, and closing offers.

Reporting to the SVP, People Operations, you will be a key member of the People Operations Team responsible for shaping our talent strategy, fostering strong partnerships with cross-functional teams, building hiring capability, and enhancing our hiring processes and talent density.

What You'll Do

  • Partner with senior leadership to understand business priorities and build a high-impact talent and staffing strategy aligned with Airship's growth goals
  • Perform global talent planning and headcount management in partnership with the Finance team
  • Design and execute a global talent acquisition strategy that supports our digital-first, remote culture
  • Design, own, and continuously evolve a dynamic, scalable recruitment operating model that flexes with Airship's hiring needs
  • Leverage a strategic mix of internal resources, AI-powered tools, and contract/outsourced support to optimize cost, speed, and quality of hire
  • Build the business case for and manage relationships with external recruiting partners (agencies, RPO providers, contract recruiters) to supplement internal capacity during peak periods
  • Identify, evaluate, and implement AI and automation tools across the recruitment lifecycle — from sourcing and screening to scheduling and candidate engagement — with a focus on efficiency gains and bias mitigation
  • Directly recruit for a variety of roles to ensure key positions are filled with top talent
  • Manage and elevate the end-to-end candidate experience and recruitment lifecycle
  • Develop TA metrics and prepare clear, insightful reports with recommendations for senior leadership
  • Shape and strengthen Airship's brand as an employer of choice through close collaboration with cross-functional teams
  • Develop strategies for effectively utilizing contingent workers to support business flexibility and specialized needs
  • Ensure compliance with legal and organizational standards across all recruitment activities
  • Drive TA enablement through targeted training, education, and clear accountability mechanisms
  • Foster an environment of inclusion with an emphasis on developing strategies to build diverse teams

What We're Looking For

  • 8+ years of experience in talent leadership roles, ideally within a growth tech environment
  • Experience building and managing flexible recruiting operating models that leverage internal teams, AI/automation, and external partners (agencies, RPO, contract recruiters)
  • Proven success hiring technical and non-technical functions at all levels, including executive search
  • Deep understanding of modern recruiting tools, innovative sourcing tactics, and employer branding best practices
  • Knowledge of AI applications in recruitment and demonstrable experience implementing AI-driven TA strategies and tools
  • Exceptional ability to leverage data and analytics to shape recruitment strategies and inform workforce planning
  • Strong executive communication skills, with the ability to scale messaging to diverse audiences
  • Experience with global talent acquisition and remote workforce strategies
  • Demonstrated experience partnering with executive and senior-level stakeholders on company-wide initiatives

We'd Be Delighted If You Also Have

  • Familiarity in SaaS, enterprise software, or MarTech environments
  • Experience developing inclusive hiring practices that foster diverse perspectives and backgrounds
  • Experience with talent operations tooling and current on talent tech stack developments and emerging tech, especially AI-powered recruitment solutions
  • Understanding of machine learning principles as applied to talent acquisition

Work Location & Travel Requirements

Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones.

Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely. 

This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager.

Compensation

The starting base pay range for this position is: $175,000-$210,000 USD per year. Base pay is part of the total compensation package and is determined by a variety of factors such as relevant skills, work experience, business priorities, market demands, and location. This role offers a potential 10% leadership bonus and stock options, providing a direct opportunity to share in Airship’s success.

Benefits & Perks

  • Competitive medical, dental, and vision insurance options for you and your dependents
  • Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off 
  • Support for your overall wellbeing with mental health and wellness resources
  • Employer-subsidized life insurance as well as short-term and long-term disability
  • A digital-first work environment and a monthly stipend to support remote work
  • Mentorship and growth opportunities to build skills and accelerate professional development
  • And more!

 

California residents can view the CCPA disclosure notice here.

 

**Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with “@airship.com”.

Hiring Commitment

Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable.


By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.

Perks & Benefits Extracted with AI

  • Health Insurance: Competitive medical, dental, and vision insurance options for you and your dependents
  • Mentorship and growth opportunities: Mentorship and growth opportunities to build skills and accelerate professional development
  • Paid Time Off: Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off
  • Wellness Stipend: Support for your overall wellbeing with mental health and wellness resources
Salary
$175,000 – $210,000 per year
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