Position Summary:
The Director of Student Management serves as the primary advocate and point of contact for students recruited through Unitek Learning’s Cross-State Enrollment initiative. This role is responsible for supporting students throughout their academic lifecycle—from initial enrollment through graduation—ensuring a seamless, supportive, and compliant experience as they study and train outside their home state.
The Director works collaboratively with Admissions, Financial Aid, Academics, Career Services, and Student Services to remove barriers, enhance student satisfaction, and promote successful outcomes. This position also supports the development of systems, policies, and partnerships that improve the cross-state student experience.
Key Responsibilities:
Student Lifecycle Management
- Serve as the central liaison for all cross-state students, providing continuous support from enrollment through graduation.
- Coordinate with Financial Aid to ensure timely and compliant packaging for students studying in another state.
- Assist students with re-location or temporary accommodation logistics depending on the students chosen education path, including housing, transportation, and community integration resources (e.g., churches, childcare, part-time employment, and local services).
- Support students in developing professional and personal readiness skills (soft skills, time management, conflict resolution, etc.).
- Partner with Career Services to help students secure temporary employment during study and achieve successful placement after graduation.
Operational Oversight & Coordination
- Develop and maintain processes to track and report on the progress, engagement, and success of cross-state students.
- Identify, resolve, and escalate barriers to retention or progression, collaborating with department & campus leaders to resolve issues quickly.
- Ensure clear communication between campuses and the cross-state enrollment team regarding student needs and compliance expectations.
- Work with local and national nursing leadership to develop a series of clinical and skills lab Intensives to support the “intensives track” where students do not relocate fully.
- Support the development of resources, tools, and best practices to standardize cross-state student management across campuses.
- Establish and maintain partnerships and contractual agreements with external vendors utilized in student transportation and housing.
Student Advocacy
- Act as an advocate for all cross-state students—listening, advising, and resolving concerns with empathy and accountability.
- Represent the voice of the student in decision-making processes related to policy, operations, and campus life.
- Foster a culture of belonging and support for students navigating study away from their home state.
- Bachelor’s degree required; Master’s degree preferred.
- Minimum of 7 years of experience in higher education with 4 years of student services, enrollment management, or related field. Demonstrated success in student advocacy, retention, or lifecycle management roles.
- Strong understanding of financial aid, housing, and academic operations.
- Excellent communication, organizational, and problem-solving skills.
- Ability to work cross-functionally with diverse internal teams and external partners.
- Commitment to the mission of student success and integrity in educational service delivery.
For Full Time Employees, We Offer:
- Medical, Dental and Vision starting the 1st of the month following 30 days of employment
- 2 Weeks’ starting Vacation per year. Increasing based on years of service with company
- 12 paid Holidays and 2 Floating Holiday
- 401K with a Company Match
- Company Paid Life Insurance at 1x’s your annual salary
- Leadership development and training for career advancement
- Tuition assistance and Forgiveness for you and your family up to 100% depending on program
