Director of Solutions Engineering

What we want to accomplish and why we need you

Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki for Clinicians, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki for Partners, to partners who want to create best-in-class ambient and voice experiences for their solutions.  Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

Our tech stack includes GCP, Kubernetes, Golang, Python, React, C++, TypeScript, JavaScript, Swift, Kotlin, gRPC, and GraphQL.

What will you do everyday?

We are looking for a Director of Solutions Engineering to build and scale our Suki for Partners deployment team. You will lead a team of world-class engineers who embed with strategic customers to drive AI adoption within clinical and medical settings.  This will involve prototyping new applications that integrate with Suki to deliver inference, summarization, and agentic capabilities.

You will help drive the strategy and technical direction of our customers, exploring ways that AI can help standardize, streamline, and scale their current workflows. You will build out features and services that directly impact thousands of clinicians, and improve their lives everyday. This role combines your technical depth, commercial intuition, and organizational leadership to elevate the efforts of our product, engineering, and customer success teams.

Specifically you will:

• Lead, hire, mentor a team of Solutions Engineers to deliver on complex business requests, leveraging the Suki for Partners platform
• Build scalable delivery methodologies and strategies for API, SDK, and MCP integration, deploy custom agents, and provide clear feedback for product enhancements
• Collaborate and partner with Engineering & Product leaders across the company to design new integration and deployment models as the company scales.  
• Architect and design product features for scale and maintainability
• Work on multiple tasks and prioritize responsibilities within an Agile/Scrum environment
• Understand production systems, deployments and ensuring application performance and uptime
• Build resourcing models to allocate resources against numerous customer priorities
• Maintain high standards of code quality through evangelisation of unit testing and integration tests
• Create a collaborative environment across geographies

Qualifications*

• 10+ years of experience designing and delivering highly scalable, distributed applications, products and services in a Software Engineering or Professional Services capacity.
• 5+ years of experience managing full-stack engineering teams working on server-based mobile or web applications, preferably within Enterprise SaaS.
• Excellent written/verbal communication skills, comfortable whiteboarding systems, and presenting solutions to client stakeholders.
• Ability to collaborate effectively with cross functional teams to solve complex problems and building products spanning across geographically distributed teams to deliver end-to-end products & features
• Experience embedding directly within customer technology teams to gather technical requirements, provide engineering insights, and align solutions with business needs
• Experience in healthcare professional services, developing applications/services integrating with EMRs like Epic and Oracle, a major plus

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. 

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.  In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $270k - $310k in CA.  This range is not inclusive of any annual variable targets, discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

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