Director of Solutions Engineering
TLDR
Lead and scale a high-performing team of Solution Engineers while driving significant pre-sales efforts for AI-powered customer experience solutions.
Support Strategic Deals Directly. Lead discovery, demos, architecture deep-dives, and POCs for our largest prospects.
Build the team. Hire, develop, and retain a bar-raising SE team. Set the standard for technical storytelling, discovery rigor, and demo craft.
Own the technical win. Partner with Sales Leadership on deal strategy. Translate CXP’s capabilities into outcomes that resonate with customer executives.
Engineer repeatability. Design demos, reference architectures, and POC frameworks that scale without diluting quality.
Close the loop with Product. Convert competitive signals, gaps, and breakthrough wedges into clear input that shapes the roadmap.
De-risk the handoff. Set Implementation up to deliver in weeks, not quarters.
10+ years in Solution / Sales Engineering, with 5+ leading SE teams.
A track record of winning large enterprise deals in CX, contact center, AI/ML, or enterprise SaaS.
Genuine technical depth: you can whiteboard a Genesys, Amazon Connect or Salesforce integration and answer LLM evaluation, security, and data-residency questions without phoning a friend.
Executive presence with CIOs, CTOs, Heads of CX, plus the willingness to be hands-on in a demo.
Builder’s instincts: you’ve designed the playbooks and stood up the process, not just inherited them.
Benefits
Health Insurance
Comprehensive medical, vision, and dental insurance
Learning Budget
Professional learning and development stipend
Mental well-being benefits
Paid Parental Leave
Parental leave, including adoptive and foster parents
Paid Time Off
3 weeks paid time off (increases with tenure) along with sick leave
Stock Options
Competitive compensation with stock options
Wellness Stipend
Fitness and wellness stipend
ASAPP builds AI-driven solutions that enhance customer experience, enabling enterprises to streamline operations and deliver service faster. Our platform is designed for businesses looking to improve efficiency and customer satisfaction, standing out with a commitment to customer obsession and a diverse global team.
- Founded
- Founded 2014
- Employees
- 201-500 employees
- Industry
- Internet Software & Services
- Total raised
- $190M raised