ASAPP
ASAPP

Director of Solutions Engineering

$220,000 – $230,000 per year

TLDR

Lead and scale a high-performing team of Solution Engineers while driving significant pre-sales efforts for AI-powered customer experience solutions.

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.   We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—to bring the best minds together. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey. We’re hiring a Director of Solution Engineering to lead and scale our pre-sales function. You’ll personally own the most strategic deals while leading the team and playbooks that let us win the next ten. You’ll lead a small, senior team of Solution Engineers today (2 to 4) and scale it as the business grows. As ASAPP expands, the role grows with it. What You'll Do
  • Support Strategic Deals Directly. Lead discovery, demos, architecture deep-dives, and POCs for our largest prospects.

  • Build the team. Hire, develop, and retain a bar-raising SE team. Set the standard for technical storytelling, discovery rigor, and demo craft.

  • Own the technical win. Partner with Sales Leadership on deal strategy. Translate CXP’s capabilities into outcomes that resonate with customer executives.

  • Engineer repeatability. Design demos, reference architectures, and POC frameworks that scale without diluting quality.

  • Close the loop with Product. Convert competitive signals, gaps, and breakthrough wedges into clear input that shapes the roadmap.

  • De-risk the handoff. Set Implementation up to deliver in weeks, not quarters.

  • Run the function. Own SE metrics, forecasting inputs and capacity planning.
    What We Need
  • 10+ years in Solution / Sales Engineering, with 5+ leading SE teams.

  • A track record of winning large enterprise deals in CX, contact center, AI/ML, or enterprise SaaS.

  • Genuine technical depth: you can whiteboard a Genesys, Amazon Connect or Salesforce integration and answer LLM evaluation, security, and data-residency questions without phoning a friend.

  • Executive presence with CIOs, CTOs, Heads of CX, plus the willingness to be hands-on in a demo.

  • Builder’s instincts: you’ve designed the playbooks and stood up the process, not just inherited them.

  • Why This Role
    You’ll sell, and sometimes architect, the most ambitious applied AI work in customer experience, into the most demanding enterprises in the world. The deals are large, the technology is real, and the team is small enough that what you build shows up in everything we do.
    Benefits
  • Competitive compensation with stock options
  • Comprehensive medical, vision, and dental insurance
  • 401k matching
  • Fitness and wellness stipend
  • Mobile phone reimbursement
  • Mental well-being benefits
  • Professional learning and development stipend
  • Parental leave, including adoptive and foster parents
  • 3 weeks paid time off (increases with tenure) along with sick leave
  • ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. #LI-AG1 #LI-Hybrid

    Benefits

    Health Insurance

    Comprehensive medical, vision, and dental insurance

    Learning Budget

    Professional learning and development stipend

    Mental well-being benefits

    Paid Parental Leave

    Parental leave, including adoptive and foster parents

    Paid Time Off

    3 weeks paid time off (increases with tenure) along with sick leave

    Stock Options

    Competitive compensation with stock options

    Wellness Stipend

    Fitness and wellness stipend

    ASAPP builds AI-driven solutions that enhance customer experience, enabling enterprises to streamline operations and deliver service faster. Our platform is designed for businesses looking to improve efficiency and customer satisfaction, standing out with a commitment to customer obsession and a diverse global team.

    Founded
    Founded 2014
    Employees
    201-500 employees
    Industry
    Internet Software & Services
    Total raised
    $190M raised
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