Director of Sales Operations

Montreal, Canada

Full-Time

TLDR

Lead the evolution of global sales operations at Trackforce, enhancing operational efficiency and driving strategic alignment between Sales and Finance.

At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection. We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact. At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software. We are seeking a proven Director of Sales Operations to lead and evolve our global sales operations function. This is a high-impact, player-coach role. The individual in this position will be expected to both define strategy and execute, rolling up their sleeves to solve problems, build scalable processes, and bring discipline to how we run the business. This is not a purely strategic role; it requires someone who is comfortable working in the details while simultaneously driving cross-functional alignment at the leadership level. This role will partner closely with Sales leadership and Finance to improve forecasting, drive performance visibility, and build the operational infrastructure required to scale. Over time, this leader will also build and develop a high-performing Sales Operations function. Key Responsibilities

Sales Operations Leadership & Strategy

Lead the global sales operations function, aligning closely with Finance and Sales leadership

Translate company and revenue goals into clear operating plans and execution frameworks

Drive consistency, accountability, and operational discipline across the sales organization

Forecasting & Performance Management

Own pipeline management, forecasting accuracy, and reporting cadence

Partner with Finance and Sales to deliver reliable forecasts and actionable insights

Define and track KPIs that improve visibility into sales performance

Process Optimization & Infrastructure

Evaluate and improve end-to-end sales processes (lead to close and beyond)

Identify inefficiencies and implement scalable, repeatable solutions

Ensure systems, tools, and workflows support a high-performing sales organization

Compensation, Planning & Analytics

Partner with Finance on quota setting, territory design, and incentive plans

Support sales capacity planning and headcount modeling

Align compensation structures with business objectives and growth targets

Translate complex data into clear, digestible insights and actionable recommendations for leadership

Cross-Functional Partnership

Serve as a key partner to the CFO and Sales leadership

Bridge Sales and Finance to ensure alignment on performance, planning, and execution

Influence senior stakeholders through data-driven insights

Present data, insights, and recommendations in a clear and compelling way to senior stakeholders, enabling faster and moe informed decision-making

Team Leadership (Player-Coach)

Lead, mentor, and develop a small but high-impact team

Stay hands-on in the work, stepping in as needed to execute and problem-solve

Build the function over time as the organization scales

Required Qualifications

Proven experience at the Director level in Sales Operations or RevOps within a B2B SaaS environment

Strong track record of improving forecasting accuracy and operational rigor

Experience partnering closely with Finance and executive leadership

Demonstrated ability to operate as a player-coach, balancing strategy and execution

Strong analytical skills with the ability to translate data into clear, actionable insights

Exceptional communication and presentation skills, with experience delivering insights to executive audiences

High attention to detail with a commitment to data accuracy and integrity

Ability to influence and align senior stakeholders in a fast-paced environment

Preferred Qualifications

Experience in a PE-backed or high-growth SaaS company

Experience scaling or building a sales operations function

Familiarity with global sales organizations and multi-region operations

Exposure to compensation design, territory planning, and sales capacity modeling

Success Metrics

Improve forecast accuracy and predictability within the first 6 months

Establish clear, consistent sales KPIs and reporting cadence across the organization

Identify and implement process improvements that increase efficiency and reduce friction

Strengthen alignment between Sales and Finance on planning and execution

Build a scalable foundation for the Sales Operations function

Why Trackforce

This is a unique opportunity to step into a role that sits at the center of how we scale revenue. With increasing expectations from leadership and investors, this role has direct visibility and impact on company performance.

You will have the opportunity to shape how Sales Operations functions at a global level—bringing structure, clarity, and execution to a business that is entering its next phase of growth.

Planned office relocation (May) to 2020 Blvd Robert-Bourassa Suite 2000, Montreal, QC H3A 2A5 - offering a more central and accessible workspace.

Benefits We Offer

· Hybrid and flexible work model

· Three weeks of vacation starting in your first year

· Paid sick days & family obligation days

· Comprehensive health & dental coverage from Day 1

· 24/7 telemedicine access

· Mental health & wellness support

· Life insurance, AD&D, long term‑ disability & critical illness coverage

· RRSP & DPSP with employer matching

· Employee referral bonus

· Paid volunteer day & recognition programs

#LI-Hybrid

At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.

Benefits

Flexible Work Hours

Hybrid and flexible work model

Health Insurance

Comprehensive health & dental coverage from Day 1

RRSP & DPSP matching

RRSP & DPSP with employer matching

Paid Time Off

Paid sick days & family obligation days

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Trackforce Valiant + TrackTik

Trackforce Valiant + TrackTik develops a leading SaaS platform specifically designed for physical security workforce management. Our solution enables security companies and organizations to efficiently manage their guard forces, respond to incidents swiftly, and optimize operations while prioritizing safety and protection. With a global clientele spanning over 50 countries, we're reshaping how security operations are coordinated worldwide.

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Director of Sales Operations

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