Director of Sales Operations

What we want to accomplish and why we need you

Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions.  Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

What are we looking for? 

We are looking for a self-starter to join our team who has demonstrated success dealing with ambiguity, operating in a fast-growing environment, and solving problems with limited oversight. The ideal candidate will demonstrate that they have or can partner closely with cross-functional teams, project manage complex initiatives, and make data-driven decisions. Experience in areas like these will help to ensure we are meeting the needs of the organization by building priority mechanisms that scale selling activities.

The Director of Sales Operations is a senior cross-functional leader responsible for building and scaling the operational infrastructure that drives net new bookings growth. Reporting directly to the Chief Revenue Officer, this leader will own the strategy and execution across sales enablement, systems, compensation, reporting, and forecasting. This role sits at the center of Sales, Finance, and Customer Success — ensuring the processes, data, and tools are in place to help the sales team close more business, faster.

What You’ll Do

• Partner with the CRO to define and execute sales strategy, providing operational insights and process improvements that drive net new bookings growth.
• Proactively identify inefficiencies across the sales motion and implement scalable solutions to accelerate sales cycles and rep performance.
• Own the sales enablement strategy — including playbooks, training programs, and adoption — ensuring the team has what it needs to perform.
• Drive continuous improvement in sales rep productivity, ramp times, and cycle times through data and process discipline.
• Optimize processes for handoff from sales to customer success and technical support, ensuring seamless post-sale transitions.
• Prepare and deliver recurring reporting for all levels of the organization, including weekly funnel reports, forecasting materials, and executive-ready insights on bookings performance, GTM strategy implications, field readiness, and plan feasibility.
• Analyze sales data — including historical trends — to identify actionable insights that enable sales leadership to make informed, data-based decisions and develop effective sales plans and objectives.
• Lead forecasting cadence and pipeline management, leveraging Salesforce pipeline evaluation to build sales predictability, ensure revenue projection accuracy, and inform decisions on targets and hiring plans.
• Design and execute scalable sales processes, tools, and governance frameworks — driving cross-functional stakeholder adoption across Sales, Marketing, and Customer Success.
• Own Salesforce platform strategy including architecture, automation, tooling evaluation, and data governance for Sales, Marketing, and Customer Success.
• Establish and enforce data governance standards and standardized pipeline definitions, forecast methodology, and auditable controls for executive and board-level reporting.
• Manage territory design, channel partnerships, and contract review to ensure proper coverage and alignment to GTM strategy.
• Develop GTM capacity and coverage models to support company goal-setting, headcount planning, and bookings target-setting.
• Evaluate feasibility of quota and territory changes, modeling operational implications and field readiness before plan changes are deployed.
• Own compensation plan design, quota models, territory frameworks, and SPIFF programs; lead incentive program management and collaborate with Finance and HR on business planning aligned to company goals.

Qualifications

• 8+ years of progressive experience in Sales Operations, Revenue Operations, or a related field, with at least 3 years in a senior or leadership role.
• Demonstrated success owning sales operations at a B2B SaaS company; healthcare or health-tech experience strongly preferred.
• Deep Salesforce expertise including architecture, automation, reporting, and data governance across Sales, Marketing, and Customer Success.
• Strong analytical skills with the ability to translate complex data into clear, executive-ready insights and recommendations.
• Experience designing and administering compensation plans, quota models, and territory frameworks.
• Proven ability to lead cross-functional initiatives and influence stakeholders at the VP/C-suite level.
• Exceptional organizational and project management skills; comfortable managing multiple priorities in a fast-paced, high-growth environment.
• Bachelor’s Degree

Ok, you're sold, but what are we looking for in the “perfect” candidate?

• Results-driven: results matter, winning matters.  You can achieve your goals with minimal supervision and processes.  You can quickly assess how to reach your objectives and who can help you get there.
• You exude confidence and integrity, have great listening skills, and can translate client’s needs and challenges into a strategy that aligns with them. 
• Data Driven: You use metrics to drive decision making 
• Self-starter: You are motivated by impossible challenges and energized by creating something new.
• Process Oriented: Our customer care process will constantly need to be iterated on to ensure our users have the best experience possible, and you’re excited about this.
• Adaptability:  You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact. Believe that “what got you here, won’t get you there”.
• Rigor: You are detail oriented and hold others to a high standard.

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. 

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way and we look forward to growing our team with these shared values.  

In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $180,000 - $230,000 in CA. This range is not inclusive of any discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

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