Job Title: Sales & Account Director — Americas
Location: Remote (U.S., Canada) — must maintain ≥ 4 hrs overlap with U.S.‑East working day.
Reports to: Global Commercial Director
Team: Commercial
Job Overview:
We are the leading global WordPress agency, building enterprise content platforms and providing digital consultancy for over a decade. We’re looking for an experienced Account Director to join our commercial team to help us lead our Strategic Partnership Program in the Americas. This is a fully-remote role and you can be located anywhere geographically within the US or Canada. You should be fluent in both written and spoken English.
Key outcomes (first 12‑18 months)
New business - ≥US $1.5 m closed won
Account growth & retention - ≥ 90 % client renewal rate• ≥ 10 % YoY Existing Account Growth
Relationship leadership Exec‑level relationships at every top‑10 account - NPS ≥ 50 across portfolio
1. Pipeline generation
Partner with marketing to execute a regional strategy (ABM, partner co‑selling, events) that fills the top of the funnel and aligns to ICP and vertical plays.
2. Solution‑selling & deal execution
Qualify, scope and close complex WordPress projects, marshalling pre‑sales engineers and delivery leads; negotiate MSAs & SOWs through signature.
3. Strategic account management
Own a portfolio of 5‑8 enterprise clients; collaborate with delivery teams to run QBRs, create Account Growth Strategies, and surface expansion ideas that drive mutual value.
4. Commercial health & reporting
Maintain accurate revenue forecasts, margin / utilisation views and risk registers; present weekly to the Global Commercial Director.
5. Cross‑functional leadership
Act as the commercial voice in regional squad ceremonies; ensure seamless sales‑to‑delivery hand‑offs and champion client outcomes.
6. Thought leadership & ecosystem
Represent Human Made at WordCamps, partner events, and industry forums to elevate our brand and create demand. Work with marketing to produce thought-leadership content which supports regional strategy.
7. Forecast & data hygiene
HubSpot hygiene score > 90 % across deals & accounts
Requirements
Nice‑to‑haves: public speaking at OSS events, HubSpot / other CRM power‑user, basic financial modelling.
Benefits
Human Made helps organisations drive customer engagement, reinforce brand value and improve operations with digital solutions powered by Altis, our WordPress digital experience platform.Over the past 10+ years, we’ve helped brands such as TechCrunch, CapGemini and USA Today build and deliver their digital strategies, transforming the way people interact with some of the most visited websites in the world. We have deep expertise and investment in using WordPress as a tool to create large-scale platforms, websites, and applications that drive transformational business value.Our decade of experience in agile delivery and passion for open source solutions supports clients in their journey to embrace the edge of innovation. Human Made is a fully distributed company, with employees based remotely around the world.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Director of Sales Q&A's