Director of Revenue (Sales)

Company Overview

Chipply is the industry’s preferred web store platform that gives the power to team dealers, custom apparel decorators, & corporate suppliers to launch online stores with confidence and grow their GMV efficiently.

Primary Purpose and Function 

We are seeking a results-driven Director of Revenue to lead our Sales team in acquiring new customers and accelerating their growth through the Chipply platform and proven best practices. This role oversees all customer relationships, new and existing, with a focus on driving growth, retention, and loyalty. Reporting directly to the CEO and partnering closely with the SVP of Sales, the Director of Revenue translates sales strategy into execution, ensuring revenue targets are consistently achieved.

Responsibilities

Overall / Cross-Functional / Strategic:

• Manage the entire customer journey, including operationalizing strategies, creating better cross-functional collaboration, and owning the productivity model (i.e., leads/customers/sales reps need to achieve revenue targets) with the end goal of improving the speed, conversion rates, and revenue realized from each step in the journey (lead to customer advocate).
• Architect the go-to-market process, hire, coach, and motivate the team, implement the plan and related systems/processes, and hold the team accountable for the results.
• Create data definitions across the customer journey and ensure that all teams use the same, valid data to make informed decisions.
• Optimize all revenue streams, including growing new logo sales and account growth/expansion (i.e., increased GMV processed through Chipply).
• Partner with the Executive Team to drive effective forecasting processes and align the go-to-market teams to broader financial objectives.
• Leverage internal and external data to identify trends/opportunities and translate them into actionable guidance to accelerate growth.
• Collaborate with the product team to define requirements needed to execute on growth objectives.
• Partner with Marketing to create timely and effective demand generation and customer marketing messaging.
• Reinforce a strong customer-centric culture across all go-to-market teams and provide strategic support in helping the team leverage our strong customer relationships into new business (e.g., referrals).
• Travel as necessary for trade shows, sales events, or customer meetings (estimated 5-10% of time).

Sales Representatives / Account Management:

• Create and deliver on annual sales targets (e.g., new logos added; increased GMV) by managing and coaching a team of Sales Representatives and Account Managers.
• Develop a precise and repeatable approach/process for creating new leads, qualifying them, and converting them into customers.
• Help define and refine the “Chipply best practices for group sales” framework and support the tracking and operationalization of these best practices for our customers.

Onboarding & Support:

• Document and streamline the onboarding process for new customers (and future new sales reps) to decrease ‘time to value’ and reduce churn.
• Refine and enhance the support team’s processes, strategies, and systems to maintain Chipply's reputation as a leader in customer satisfaction.

Requirements

• 7+ years of experience in B2B SaaS sales with 2+ years of managing sales reps; experience in account management/customer success and/or team dealer sales while using a product like Chipply is a plus.
• Proven success in designing, building, and executing a go-to-market strategy.
• Strategic ability to create metrics-driven sales models, combined with the expertise to execute.
• Exceptional track record of meeting / exceeding revenue targets.
• Results-driven, self-starter, and strong team player, with a focus on client satisfaction.
• Player/Coach mentality: will rally around their team and push them to win; no job is too big or too small.
• Experience running sales in a B2B2C industry OR a payments/usage-based business is preferred.
• Experience in an early-stage organization is preferred.
• Proficient in standard CRM tools (e.g., HubSpot)
• Excellent verbal, written, and interpersonal communication skills.
• Well-versed in Microsoft Excel and competent in other MS Office applications.
• Travel as required

Benefits

• Medical Insurance

• Dental Insurance
• Vision Insurance
• Paid Parental Leave
• 401(k) with Employer Match

Chipply is committed to being an equal-opportunity workplace and an affirmative-action employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

 The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.