At EBANX, we believe barriers were made to be broken. We started our story in Curitiba, Brazil, and today we are a global company, present in more than 20 countries, with offices in Curitiba, São Paulo, Shanghai, Singapore, and Johannesburg. In total, we are 700+ ebankers spread across the world, connecting companies like Uber, Netflix, Spotify, TikTok, Canva, Shopee, Meta, and Shein to millions of consumers in emerging markets—creating new opportunities and revolutionizing the future of digital payments.

Our mission is clear: to give global access to everyone. We are guided by the motto #TamoJunto, which translates into four key pillars: Shape Tomorrow, Evolve Fast, Make It Happen, and Unlock The World.

If you want to be part of a global company with accelerated growth that is shaping the future of digital payments, EBANX is the place for you.

At EBANX’s Commercial team, you don’t just close deals. You connect merchants who are transforming the most promising emerging markets in the world. Every negotiation and partnership built has a direct impact on our clients’ growth and on EBANX’s expansion, combining strategy, relationships, and collaboration to make our work truly Out Of The Ordinary.

Director of Revenue Operations

What your day-to-day will look like

Lead-to-Live Commercial Operations

• End-to-End Optimization: Master every stage of the commercial journey: Prospecting → Negotiation → Signing → Implementation → Merchant Ramp-up.

• Lifecycle Acceleration: Identify and remove bottlenecks between signing and activation. You will own the "Lead-to-Live" KPI, ensuring that signed contracts convert into processed volume as quickly and predictably as possible.

• Process Design: Define the rules of engagement, approval flows, and hand-offs between Sales, Risk, Legal, Product, Operations, and Integration teams to ensure seamless execution.

• Efficiency Metrics: Implement and monitor conversion, velocity, and activation metrics across the funnel to identify where we are losing momentum and value.

• Revenue Execution Intelligence: Translate GTM strategy into scalable workflows, territory logic, and performance frameworks that help regional teams execute consistently across markets.

Revenue Strategy & Pricing

• Pricing Governance: Design and evolve pricing models and discount frameworks tailored to complex cross-border payments economics to maximize deal quality, take rate, and long-term merchant value.

• Deal Desk & Commercial Policy: Lead the Deal Desk function, defining commercial guardrails and negotiation frameworks that balance speed, competitiveness, and financial discipline.

• Strategic Alignment: Work closely with the CRO to translate business priorities into a clear Go-To-Market operating model and execution roadmap.

Commercial Intelligence

• Systems Architecture: Own the Salesforce strategy and broader commercial tech stack. Ensure the CRM functions as the single source of commercial truth, driving productivity, forecasting accuracy, and data integrity.

• Data-Driven Insights: Transform commercial data into actionable intelligence. Build executive dashboards used by ELT and Board to track pipeline health, churn signals, and sales velocity.

Sales Enablement

• Commercial Enablement & Readiness: Own onboarding, training, and readiness frameworks so every commercial team member is equipped with the tools, intelligence, and narratives required to win complex enterprise deals.

• Methodology & Playbooks: Define and implement scalable sales methodologies that standardize excellence across regions (e.g., MEDDIC, Challenger, enterprise negotiation frameworks).

• Ramp-up Acceleration: Monitor and optimize Time-to-Productivity for new hires through structured enablement, tooling, and performance analytics.

What you need to shine in this role

• Enterprise Commercial Environment: You have been immersed in an international, enterprise client-led organization, partnering directly with senior enterprise sales teams and revenue leaders. You understand the cadence, governance, and complexity of large strategic accounts and cross-border deal cycles.

• 10+ years of experience in Revenue Operations, Sales Operations, GTM Strategy, or Commercial Transformation. Fintech experience is mandatory; direct exposure to payments, cross-border commerce, or platform-based business models is highly preferred.

• Deep Funnel Expertise: Proven track record optimizing the full B2B lifecycle — from prospecting and deal structuring through implementation, activation, and early growth — in multi-region, enterprise environments.

• Technical Mastery: Expert-level command of Salesforce and modern commercial tech stacks, including Business Intelligence platforms (Tableau, Looker, or equivalent). You understand how systems architecture drives behavior, forecasting, and execution discipline.

• Operational Fluency: Hands-on experience designing and governing Lead-to-Live workflows, merchant onboarding, and ramp-up strategies in high-volume or high-complexity commercial environments.

• Analytical Prowess: Strong financial and commercial modeling skills. Ability to build pricing frameworks, margin analyses, and executive-ready business cases. Excel (or equivalent modeling tools) is second nature.

• Communication & Influence: Comfort operating at executive level across CRO, COO, Product, and Finance stakeholders, translating complex commercial signals into clear narratives.

• Language: Fluent English (mandatory).

• Education: Quantitative degree (Engineering, Finance, Economics) or MBA preferred.

Bonus points if you have

• Experience building or redesigning global GTM operating models.

• Exposure to board-level reporting and ELT commercial narratives.

• Experience scaling high-growth fintech or payments organizations.

EBANX offers:

Performance Bonus: Annual bonus program based on company results.
Meal Allowance: Monthly allowance to support your meals.
EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
Language Classes: Language classes to support your personal and professional development.
Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!