Director of Revenue

The Director of Revenue will oversee all revenue-generating and revenue-protection functions, including collections, ancillary income, home pricing, inventory data accuracy, lender partnerships, leasing and renewals, and rent increase execution. This leader is accountable for driving revenue performance, strengthening NOI, ensuring compliance across all states, improving delinquency outcomes, and building scalable processes across a distributed manufactured housing portfolio. Qualifications

Revenue Leadership & Process Management

Lead and develop the revenue team responsible for collections, ancillary fees, inventory data accuracy, leasing/renewals, and rent increases.

Establish standardized policies, workflows, and accountability frameworks to create scalable and repeatable revenue processes.

Monitor financial performance, identify opportunities for improvement, and drive operational optimization and NOI growth across the portfolio.

Collections Strategy & Execution

Own companywide collections performance, including delinquency reduction, payment plan structures, resident payment compliance, and legal alignment across all states.

Establish collections standards and procedures, ensuring consistent execution across all communities and adherence to local and state landlord-tenant laws.

Oversee eviction workflows in partnership with legal resources, ensuring compliance, timely filings, accurate documentation, and minimal revenue leakage.

Lead programs that improve early-stage collections performance, reduce late-stage delinquency, shorten non-payment cycles, and improve cash recovery.

Ancillary Income Management

Lead and standardize ancillary fee programs, including late fees, storage fees, pet fees, and administrative charges, to ensure consistency, legal compliance, and margin enhancement.

Identify new ancillary income opportunities that are compliant, scalable, operationally viable, and supportive of NOI growth.

Review fee structures annually and recommend changes that optimize revenue potential while maintaining fair housing compliance.

Home Inventory Data Accuracy, Compliance & Pricing

Ensure all home inventory data is accurate, complete, and compliant with state and federal manufactured housing regulations, including HUD reporting requirements.

Own and standardize pricing methodologies for home sales and rentals to meet occupancy goals, margin expectations, and cost recovery targets.

Conduct periodic pricing audits to ensure accuracy, competitive positioning, and alignment with underwriting and customer approval trends.

Leasing, Renewals & Rent Adjustments

Oversee lease administration across all communities, including renewals, non-renewals, legal notices, and compliance timelines.

Lead the planning and execution of rent increases across all states, ensuring regulatory compliance, accurate systems implementation, and timely delivery.

Monitor rent increase performance and retention outcomes to improve NOI, protect occupancy, and ensure consistent execution across the community and region.

Financing & Lender Partnerships

Manage relationships with manufactured home lenders and internal loan-related processes.

Expand financing access by improving approval rates, adding lending programs, and optimizing underwriting alignment where beneficial.

Monitor lender performance trends and collaborate on continuous improvement initiatives that support homeownership accessibility and sales velocity.

Compliance, Reporting & Analytics

Build and maintain reporting structures for collections, fees, inventory, pricing, leasing, renewals, and rent increases.

Conduct audits to ensure compliance with multi-state landlord-tenant law, HUD, and manufactured housing regulations, internal policies, and state-specific notice requirements.

Use analytics to identify trends, forecast risks, prioritize initiatives, and support strategic revenue planning and NOI optimization.

Qualifications

Skills & Competencies

Deep understanding of collections and rent enforcement processes, including legal workflows, eviction procedures, and delinquency mitigation strategies.

Strong knowledge of manufactured housing regulations, multi-state landlord-tenant laws, and fair housing requirements.

Proficiency in analytics, reporting, and financial modeling.

Excellent leadership, operational management, and strategic problem-solving skills.

Ability to design repeatable systems that scale across large portfolios.