Director of QA - Product

Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world’s top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance. 

Channel Factory embodies a strong start-up culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture. 

Channel Factory is headquartered in the United States and has global offices across 20+ cities/countries. This position will be based in the United States. Remote work status is subject to change at any time.

We are  in search of an innovative and dedicated Director of QA to lead our quality assurance team. This role will be pivotal in ensuring the highest quality standards for our product suite, including the innovative View IQ platform. The QA Director will oversee all aspects of quality assurance, from planning and execution to continuous improvement, managing a team of QA Engineers, working closely with cross-functional teams to drive excellence in product quality and performance.

Responsibilities

• Develop and implement QA strategies, policies, and procedures to ensure high-quality product delivery.
• Lead, mentor, train, and grow a team of QA engineers, fostering a culture of quality and continuous improvement.
• Collaborate with Product and Engineering teams to define and document QA requirements and plans for new features and releases.
• Oversee both manual and automated testing processes to ensure comprehensive coverage and timely detection of defects.
• Establish and monitor quality metrics to track progress, identify areas for improvement, and report on the overall quality status of the product.
• Continuously evaluate and enhance QA processes, tools, and methodologies to improve efficiency, effectiveness, and product quality.
• Act as the main point of contact for quality-related issues, providing regular updates to stakeholders on QA activities, risks, and mitigation strategies.
• Work closely with product managers, developers, and other stakeholders to understand product requirements and ensure alignment with QA objectives.
• Ensure compliance with industry standards and best practices, keeping up-to-date with the latest trends and technologies in quality assurance.
• All other duties as assigned.

Requirements

• At least 10+ years of QA Engineering experience with at least 3+ years of management experience.
• A minimum of 8 years of backend ticketing experience
• Expertise in the engineering and testing life cycle
• Hands-on experience with both manual and automated testing
• Hands-on experience with API testing, testing Chrome dev tools, and UI testing 
• Ability to work in diverse teams with both present and off-site peers
• Expertise in Atlassian Jira / Confluence.
• Experience with Cypress.
• Expertise utilizing Excel and Google Sheets, quickly source and build complex testing CSVs
• Understanding of new industry trends
• Possess a keen eye for detail
• Exceptional multitasking and time management skills
• Ability to proactively express creative ideas
• Passion for learning new software, techniques, and skills
• Stellar interpersonal, communication, and collaboration skills
• Self-starter with high energy who thrives in a fast-paced environment
• Knowledge of digital media is a plus
• This role may involve occasional travel for in-person collaboration, meetings, trainings, etc. 

Benefits

• Work with a leading startup in a high-demand industry, and you would be working with like-minded experts aiming to transform video ad operations
• Competitive salary 
• Comprehensive medical benefits (Medical, Vision, Dental, and Life Insurance)
• Cell phone and Wi-Fi reimbursement
• Bill Spend Stipend
• Gym Stipend
• Work-life flexibility – we value your contributions above all

About Channel Factory

Founded in 2010, Channel Factory is an award-winning marketing technology company that helps top global brands and agencies maximize YouTube advertising. Recognized as a technology innovator by Cynopsis and one of the fastest-growing companies by Inc., Channel Factory has served over three hundred of the Fortune 500 in delivering scalable, brand-safe, contextually aligned YouTube advertising software and services. By tapping into the deepest proprietary data pool on the market, the company enables highly customized, contextually aware, and dynamically optimized campaigns and provides industry-leading performance for a portfolio of clients across all industries.

Channel Factory is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Channel Factory makes hiring decisions based solely on qualifications, merit, and business needs at the time. The company also has employee resource groups focusing on encouraging inclusion and diversity in the workplace, including an LGBTQ+ committee.