About this role

As the Director of Product for our Service Delivery chapter, you will own the strategy and execution of the tools that power our internal teams - clinical staff, Member advocates, and everyone in between - as they deliver exceptional service to our Members. We are looking for a product leader who sees the puzzle of driving operational excellence not as a burden but as an opportunity to build something coherent, scalable, and genuinely impactful. You'll lead a team of product managers and partner closely with clinical, operations, engineering, to build a roadmap focused on reducing complexity, accelerating time-to-resolution, and creating the foundation for our next phase of growth. If you're energized by ambiguity, ambitious enough to tackle hard problems, and eager to roll up your sleeves alongside smart, Member-obsessed colleagues who care deeply about driving real health impact, we'd love to talk. Member satisfaction isn't just a metric we track; it's the reason we exist.

What you’ll do

Set the vision and product roadmap for the Service Delivery tooling domain, building a multi-year strategy to drive scalability, operational efficiency, and cross-functional visibility that keeps the Member first
Lead a team of product managers, fostering their growth and ensuring the team executes effectively
Partner with engineering, design, clinical, and operations leadership to identify high-impact opportunities and ship features that improve how our teams deliver care
Serve as the connective tissue between frontline users and executive leadership, translating operational realities into strategic priorities
Navigate complex tradeoffs across competing priorities, technical constraints, and business needs, and articulate clear recommendations to senior leaders
Act as a strategic thought partner across the company, educating stakeholders and building shared understanding of our capabilities
Champion the importance of internal tooling across the company, helping others see that investing in our people's tools is investing in Member outcomes

What we’re looking for

7-10 years of prior product management experience with internal tools and service delivery optimization
3+ years of experience managing high-performing product managers focused on driving internal efficiency and service quality
Bachelor’s Degree in a STEM related field or equivalent professional experience
Proven ability to influence decision-making at all levels across an organization
Familiarity with enterprise software development in a B2B2C environment including an understanding of how to build platforms that scale
Naturally curious individuals who enjoy discovering how things work and finding ways to improve upon them
Humble attitudes and a penchant for solving hard problems
Experience in startup environments is a plus!

As a remote position, the salary range for this role is:

$165,000—$205,000 USD

Who we are

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.

We are looking for teammates to join us in building our company, culture, and Member experience who:

Put people first, and make decisions with the Member’s best interests in mind
Are active learners, constantly looking to improve and grow
Are driven by our mission to measurably improve health and care each day
Bring the energy needed to transform health and care, and move and adapt rapidly
Are laser focused on delivering results for Members, and proactively problem solving to get there

Total Rewards

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:

Competitive medical, dental, and vision coverage
Competitive 401(k) Plan with a generous company match
Flexible Time Off/Paid Time Off, 12 paid holidays
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
Mental Health and Wellness benefits

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.

Director of Product, Service Delivery

AI overview

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