Director of Product Operations

Company Overview:

Do You Thrive on Innovation and Technology? At Teachstone, we’re leading the charge in transforming education through innovative, tech-driven solutions. Founded in 2008, we revolutionized the industry with our Classroom Assessment Scoring System® (CLASS®), a research-backed tool that measures teacher-child interactions proven to drive learning and lifelong achievement. We’re not just making a difference—we’re evolving how education is delivered.

Join a technology-focused team that’s building cutting-edge platforms like myTeachstone, which integrates data and resources to streamline classroom observations and teacher development. At Teachstone, you’ll help design and deliver impactful tools that empower educators to improve their interactions with students, driving real change and success in classrooms nationwide. Be part of the future of education with us!

Role Overview:

We’re looking for an experienced operational leader to join our Product organization as Director of Product Operations. This role is responsible for building and scaling the systems, processes, and feedback loops that enable our Product teams to operate efficiently, launch confidently, and stay deeply connected to customer needs.

This is a highly visible, high-impact role that sits at the center of Product, Engineering, Design, Marketing, Sales, and Customer Success. You will own key operational functions including voice of customer programs, product process improvement, product tooling administration, and launch management, while directly managing our Product Operations Manager.

As a force multiplier for the Product organization, you will bring rigor, clarity, and structure to how we plan, build, launch, and learn—ensuring teams can focus on delivering meaningful customer and business value at scale.

Key Responsibilities

Product Operations Leadership

• Manage and mentor the Product Operations Manager, ensuring strong execution across product launches, process improvement initiatives, and customer feedback programs.
• Own and evolve Teachstone’s product operating model, including planning cadences, cross-functional rituals, documentation standards, and decision-making frameworks.
• Champion continuous improvement across the product lifecycle by identifying friction points and implementing scalable, repeatable solutions.
• Partner closely with Product Management and Product Leadership to ensure operational clarity, consistency, and accountability across teams.
• Define, communicate, and own the Product Operations roadmap, aligning operational initiatives to Product and company priorities while ensuring clear sequencing, resourcing, and measurable outcomes.

Voice of Customer 

• Launch Voice of Customer (VoC) program, ensuring consistent collection, synthesis, and dissemination of customer feedback across Product and the broader organization.
• Partner with Marketing, Sales, Customer Success, Support, and Research & Evaluation to aggregate qualitative and quantitative insights into actionable themes.
• Establish clear feedback loops to inform roadmap decisions, launch readiness, and post-launch iteration.
• Enable Product teams with tools, dashboards, and summaries that make customer signals visible, trusted, and actionable.

Product Process Improvement

• Design, document, and continuously improve product development processes to increase velocity, predictability, and cross-functional alignment.
• Standardize best practices across discovery, build, delivery, launch, and post-launch learning while allowing flexibility for team needs.
• Facilitate retrospectives and operational reviews to identify improvement opportunities and drive follow-through.
• Support Product Managers with frameworks, templates, and coaching that reinforce outcome-oriented thinking and execution.

Product Tooling & Systems Administration

• Serve as the primary owner and administrator of Product Operations tools (e.g., Pendo, Vistaly, Jira, Confluence).
• Ensure tools are configured, maintained, and adopted in ways that support product workflows, insights, and reporting.
• Partner with Data Engineering and Operations to ensure data integrity, consistency, and usability across systems.
• Evaluate new tools and automation opportunities to reduce manual work and improve operational scale.

Launch Management & Cross-Functional Enablement

• Own and evolve the product launch management framework, ensuring launches are well-coordinated, predictable, and customer-ready.
• Partner with Marketing, Sales, Customer Success, and Support to align on messaging, enablement, readiness, and success metrics.
• Facilitate launch readiness reviews, risk identification, and go/no-go decision-making.
• Establish post-launch reviews to assess outcomes, gather learnings, and improve future launches.

Role Qualifications:

• 7–10 years of experience in Product Operations, Program Management, or Product Management within a SaaS organization.
• Demonstrated experience building and scaling product operations processes in a cross-functional environment.
• Proven ability to lead high-visibility, high-impact initiatives with structure, clarity, and follow-through.
• Strong systems thinker with the ability to design operational workflows that scale with organizational growth.
• Experience with product operating models (e.g., squad structures, continuous discovery).
• Experience owning voice of customer programs, product launches, and product tooling ecosystems.
• Comfort administering and optimizing tools such as Pendo, Jira, Confluence or similar platforms.
• Exceptional communication and facilitation skills, with the ability to influence without authority.
• People management experience with a track record of developing high-performing team members.
• Growth mindset around leveraging AI, automation, and emerging tools to improve operational efficiency and insight generation.

What We Offer:

• Fair, Competitive Pay:  We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don’t influence your pay.
• Salary Range: $135,000-155,000
• Comprehensive benefits: Medical/dental, 401(k), PTO, insurance, development opportunities. Details provided at offer. Eligibility depends on your role and employment status.

Ready to Make a Difference?

At Teachstone, we believe that every interaction shapes a brighter future. If you're passionate about transforming education and want to be part of a team that's committed to meaningful impact, we want to hear from you. Apply today and help us create classrooms where every child thrives!

We encourage all individuals to apply and bring their unique perspectives to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other characteristic protected by law. We value the different experiences and ideas our team members bring and believe they are essential to solving complex challenges and driving our mission forward.