At Trackforce, we are transforming how physical security operations are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.
We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.
Position: Director of Product Management Enterprise
Location: Montreal, Canada (Hybrid 3 days/week preferred) or US, remote
Position Type: Full-time
Position Summary
Trackforce is seeking a Director of Product Management to own and scale its enterprise product strategy—the company’s primary growth engine. This leader will drive the vision, roadmap, and execution across Command Center, corporate security, GRC Cartridges, and the MCP integration platform, positioning Trackforce as the embedded security intelligence layer within Fortune 2000 SOCs.
You will lead and develop a team of Product Managers while delivering modular, API-first enterprise capabilities that unlock new market expansion. This role blends strategic ownership with disciplined execution—driving rapid MVP delivery in 6-week cycles, advancing an open integration ecosystem (AI/SIEM/SOAR), and ensuring every product investment is tied to measurable revenue, NRR, and enterprise deal acceleration.
Partnering closely with Engineering, Sales, and executive leadership, you will shape go-to-market strategy, lead Customer Advisory Board insights into product direction, and engage directly with F500 security leaders and CISOs. Success requires strong technical fluency, enterprise SaaS experience, and a proven ability to build and scale platform products in high-growth environments.
Key Responsibilities
Strategy & Vision
Define and execute the enterprise product strategy: GRC Cartridges, MCP service layer, alarm triage, and corporate security platform
Own the enterprise go-to-market product narrative — position Trackforce as the embedded security intelligence layer inside F2000 SOCs
Lead Customer Advisory Board engagement — translate enterprise buyer needs into validated product bets
Drive the 'Explore' side of the Defend/Expand/Explore strategic framework (20% of roadmap capacity)
Team Leadership
Manage and develop 2-3 PMs: PM Command Center, PM Enterprise/GRC, and Sr. PM Platform & APIs
Evaluate team members against clear deliverables and success criteria during test periods
Hire and onboard new PMs as the enterprise portfolio grows
Establish dual-track agile practices across the enterprise product team
Execution & Delivery
Own enterprise MVP delivery within 6-week timeboxes — scope shrinks to fit, deadlines never move
Drive the MCP integration platform — the open service layer that lets customers connect their own AI/SIEM/SOAR tools
Partner with engineering to deliver the Cross-Platform Data Lake and unified API
Own enterprise P&L awareness — tie every roadmap investment to measurable revenue and expansion outcomes
Stakeholder Management
Engage directly with F500 security directors and CISOs to drive enterprise deal cycles
Partner with Sales on enterprise cross-sell ($8M identified opportunity)
Collaborate with VP Product on quarterly ring-fence reviews — adjust Defend/Explore split based on NRR
Report on enterprise roadmap progress, risks, and trade-offs to executive leadership
Qualifications
Preferred Qualifications
Working at Trackforce
At Trackforce, we operate in a hybrid model of work, offering flexibility to balance in‑office collaboration with remote work. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.
Planned office relocation (May) to 2020 Blvd Robert-Bourassa Suite 2000, Montreal, QC H3A 2A5 - offering a more central and accessible workspace.
Benefits We Offer
· Hybrid and flexible work model
· Three weeks of vacation starting in your first year
· Paid sick days & family obligation days
· Comprehensive health & dental coverage from Day 1
· 24/7 telemedicine access
· Mental health & wellness support
· Life insurance, AD&D, long term‑ disability & critical illness coverage
· RRSP & DPSP with employer matching
· Employee referral bonus
· Paid volunteer day & recognition programs
#LI-Hybrid
At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.
